I am not able to complete any purchase for gems. according to the help people, there is an unfixable bug on their end that does not allow transactions to be completed. So now what?
(CM: Edited to add more context to thread title)
it is now March 1st. Nothing from EA help. crickets........................
hi lindajov, were you ever able to purchase gems.. now i cant but i dont even make it to the pay screen.. as soon as i click the gems i want it says try again later
thanks, hope yours is fixed
Thanks for asking. No, not a thing from support either, even with a case number. However, on March 1st something reset and I was able to make a single purchase from each value. Then back to the same error message. It would be nice if someone would actually try to help me. thank you again.
I am having the same problem - I wonder how much money they are losing
I am having the same problem, also with no solutions, no answers as to how they are trying to solve this problem
Hello! Have you tried any of the steps given in this post? Please let us know if these steps are not working for you.
no fix. just crickets chirping in the night. I am seeing more people with the same issue now. Maybe someone will actually work on it.
many times. i have a case number and told too bad, no fix
Hello! Could you please clarify if you tried the steps given to resolve the problem? Also have you tried using another device to make your purchase?
Additionally, can you provide the details of the device you are using - Browser, Make and Model?
I have changed to 3 different computers. This one is a brand new HP lap top with Windows 11. I have deleted payment cards and paypal and reentered them all. I have run incognito mode, chrome browser, edge browser, firefox browser and Edge, my default browser. I have always, over 10 years, on this platform and never had this problem. I am extremely frustrated since this started Feb 20. On March first everything worked great for a single purchase at each dollar amount for gems. After one purchase back to the message of something wrong. Transaction could not be completed again.
