I am not able to complete any purchase for gems. according to the help people, there is an unfixable bug on their end that does not allow transactions to be completed. So now what?
(CM: Edited to add more context to thread title)
Have you check Microsoft Defender Firewall or If you're using third-party antivirus software, open its interface and look for a section related to firewall or network protection to ensure checkout.ea.com or pogo.com is not blocked.
At times, it may automatically block access if it identifies any suspicious activity. Pogo is actually EA, and during the checkout process, it redirects to checkout.ea.com. It could potentially block only specific sections of a website, like the payment area, rather than the entire site.
Double check to make sure they are not on the block list.
I checked and updated Microsoft. I use Malwarebytes. I looked at all the parameters and they are all allowed for EA. nothing is blocked. next step? thank you for answering me.
abbycattx I've looked under My Account on the POGO website to determine how to go about a refund. I purchased the 120 gem package for $9.99 as in your attachment above (however on my Transaction History it shows 110.) Then it was supposed to convert these in Merge Academy to coins (250 coins for 100 diamonds) but this did not occur. I'm unsure of the next step with a "known problem" with this particular game. Too bad cause I love it! P.S.- Your User Guide is terrific. Thanks.
This is total BS. I have been having the same issues and I can't even get to a help screen to have a person help. Been a member for years. I am about ready to cancel. Love the games by the customer service sucks big time!
There must be something tied to the date. The 1st od March they all worked that I could purchase once at each dollar amount. Then the error message came back. There must be something that resets on the first of the month. And if you look at my screen shot above, that is the payment method page from my profile. I think they must be connected somehow. I am not smart enough to figure it out, I hope someone is, thank you
Thank you for attempting all the troubleshooting steps and reaching out to EA Help to try and address this issue. I understand your frustration and your efforts are greatly appreciated. Within our EA Forums community, we have a team of Community Managers who oversee our discussions and may be able to offer additional troubleshooting steps to help regarding this matter.
Thank you again for your patience and understanding.
😊 I am truly grateful for your kind words, thank you so very much!
I replied to your other posting here > Did not receive coins in Merge Academy | EA Forums - 11970987
Is there anyway to get this to a team that can actually do something? I just added a brand new credit card that I just got and still got the same message.
I appreciate your efforts. thank you
That happened to me once when I was using Chrome as a browser. Have you used a different browser? You could try.
Community ManagerHi NancyCindy,
I'm sorry, but the team on this forum can only help by recommending troubleshooting steps. Beyond that, we note trends and emerging issues on the forum and pass them on.
If you've tried a few different cards and they're all giving the same error message, it might be an account-related issue, not a technical one, and, as a result, you may need the support team to look into it more closely. I can see from your earlier posts that you've already been in touch with them and found it frustrating. I'm sorry that was your experience so far, but there is no other team who can investigate this for you. Please get back in touch with the support team directly for help on this.
- EA_Lanna
