Word Whomp Not Loading Today

abcgOfSSLaPN1K​ cecomer​ Alivia9065​ and others.

Please be assured this issue has been reported and the team is looking into it, however what delays resolution is not providing the information requested:

• Pogo username:
• Your browser type and version:
• Device type (PC/Mac/mobile/laptop):
• What Troubleshooting Steps you've already completed:

This information is truly essential.

Not all users are having an issue, just the same as not all players are using the same device and browsers.

The information requested helps pinpoint the issue with precision, instead of guessing across dozens of possible combinations. When this info is missing, it slows everything down, for the team and players waiting for help.

We truly appreciate your cooperation—it makes a real difference in resolving things faster and more accurately 💙

Me too

Game won't load.  Pogo, please check the challenges you give us to see if they are playable. Thank you. 

I've tried to get into the daily game this afternoon and it will only load up to 55% . I've gotten  out of the game and gone back in but it still is not working.

i have tryed all day to get it to load i even ask pogo to fix it and still nothing so i guess that will just be another badge i can't get cause the game will not load

I have also tried all day to play word whomp

Hi folks, 

I gave the game a spin on my side, and it’s running fine, so the problem doesn’t seem to be with the game itself. As a result, please make sure to give the troubleshooting steps ​ abbycattx​ shared earlier a go! I’ve pinned that post to the top of the thread to make those steps easier to find. 🙂 

If you've tried each one of the troubleshooting steps and still encounter the loading issues, it'd help to understand more about your setup to offer more tailored suggestions for you. The best way to get us this information would be through attaching your DXDIAG file in a reply. You can follow these steps to get that information for us.

From there, you can click the paperclip icon in your reply to attach the file. Please also copy and paste these questions into your reply and fill out the answers:

• Pogo username:
• Date (approximately) when you first encountered this error:
• Device Type:
• OS version:
• Browsers Tested:
• Current Browser Version Number:
• What Troubleshooting steps you've already completed:
• Any issues with other games:

Once we know more, we’ll do our best to share advice to help you with these loading issues.

- EA_Lanna

Why is this marked as solved when it is not?  We are trying to let EA/Pogo know there is a problem with Word Whomp, and today with Poppit, but you are telling us again and again that the issue is resolved when it is not, and to do the troubleshooting steps which we do, to no avail.   How many more hoops do we have to jump through to get someone from EA to let us know they are aware of this issue and are actually doing their job by fixing it?   It is not a problem on OUR end - It is something that needs to be brought to the attention of POGO/EA, addressed and fixed!   All we are doing is trying to get someone to pay attention to a problem we notice, and to do their job by fixing it. There are problems with Word Whomp and today in Poppit in that they are sluggish, not downloading/working properly - probably due to the changes in Pogo - who knows, who cares?  We are just trying to let someone with the ability and authority to correct it know about the problems we are having on our end so they can be fixed by the person paid to do this job.  I realize you are trying to be helpful, but it is not even being acknowledged by EA/Pogo that they are aware of, and addressing the problem, maybe because you are announcing that it has been resolved.  Let us help EA help us by allowing us to bring this to their attention.  If these troubleshooting steps work for you, well, good for you!  The suggestions you so graciously provided are just not working for most of us.    

Still not working after your solutions

Hi abcgOfSSLaPN1K​, 

Thanks for sharing how this comes across. I understand why the ‘Solved’ tag is coming across this way, particularly when you’re still running into loading issues. It can definitely look like the issue’s being brushed off, which is not our intention, so please let me explain how it works.

The "Marked as Solution" is a way to highlight helpful posts so our community members can find great posts more easily and quickly. That's why I pinned abbycattx​'s advice; it aligns 100% with what my recommendations would have been, and it's the best available advice we have to share at the moment (psst: If you’d like to learn more about how this feature works, check out this blog: What's New on the Forum > Mark as Solution).

To be extra clear, Abbycattx is another Pogo player, not an EA staff member. She's kindly sharing her experience and tech-savvy expertise to help others, like you, get back to enjoying their games. I really appreciate the time she takes to do that for the Pogo community, and I know many others do too.

As for the issue itself, I've personally tested the game but haven't encountered any loading issues. That suggests the root cause of the loading issues isn't the game itself; rather, it signals there are other factors at play here. That's why the troubleshooting steps and the details we ask for, like device, browser, and a DXDIAG file, are so important. Troubleshooting helps rule out potential causes, and the details we've asked for give us information we need to dig deeper into what might be happening for you. 

I get it can feel like jumping through hoops, but these details give us a better idea of what's going on, especially since the issue isn’t showing up on our end. The more details you can share, the faster we can narrow it down and help get you back into the game.

- EA_Lanna