✨Service 2.0 Update - Feedback Thread✨

Well EA_Lanna you asked for feedback and you got it. All negative, services 2.0 is a screwed up and the current seasonal currency. Question is do you have the courage to admit the mistakes and the skills to fix it or do you really not care about the user feedback?

AFMTI​

FYI quoting the services 2 update post

”During the rollout, any negative effects from service coverage—like abandoned buildings or unhappy citizens—will be temporarily paused, so you can explore Services 2.0 without worry. ”

EA lies again

This is not a design flaw. It’s intentional. Many in games ad, and even video ads will move or obscure the mute or exit button. As for the ads, they are a resource hog and will often load faster than the Train Depot menu…smh 

100% this.

The fact that EA's Services 2.0 update caused those residences to become abandoned and that action triggered those residences now having to be renovated is bonkers. It's the kind of things you do to get people to stop playing a game. It's bizarre. Was someone really sitting around thinking up ways to annoy players? Because this whole needing to renovate a building is new. Why would anyone want that?

Absolutely hate not being able to see how many neo sim coins I have by just looking at the screen. There have been a handful of decent changes to the storage/depots UI/UX, but this recent one is awful.

What EA has done to players with this new "update" is abhorrent. Yes, it's just a game and a slightly pointless one at that, but for the powers that be at EA to create an update that literally undercuts hours and hours of work/playing that people have put in on their cities all in the name of what? What was the point of suddenly making our cities broken? Who thought anyone would enjoy this? I can not wrap my head around the gross negligence of what this update has done to the game. And to get this out of the way, I have experienced the update in all of it's inanity and broken functionality. That it attempts to exploit the players by taking what was once functional and moving the goal line is bad enough, but it also just freezes now when trying to update anything in the capital city. Which is fine because frankly it's such an offensive update that I'm not sure I want to continue my almost decade old cities. Why would anyone who plays this game want to have to update their utility services? Who did this? They should be fired. All of the ridiculous changes that have been made where we have to collect some random thing we don't want to exchange it for another thing we only kind of want were annoying, but not really offensive. This "Service 2.0" update is offensive. Some people spent actual money on these things that EA just pulled the rug out from under them on. To call this update catastrophic for EA shouldn't be read as hyperbolic. This was a profoundly wrongheaded move that should be immediately reversed. I'm aware that EA gave accounts more coins and other utilities, but it doesn't even come close to making this acceptable or okay. I'm not even sure what it is I enjoy about playing this game and yet I am on there everyday for almost ten years. Today I'm disgusted by what EA has done to it. Literally. Admittedly I don't have a lot going on today so that disgust is festering, but EA needs to wake up once and for all before they literally make this game intolerable. 

It's Game Over for me. After 7 years of building it's pointless to continue. EA has destroyed my city that took years build and a lot of real money. Good bye Simcity.

It's a complete loss for me because they did not provide upgrade replacements for ALL of my buildings, such as drones, control nets and regional facilities and I did not have enough currencies to upgrade the buildings that were not replaced so, my cities are in ruin, and I just gave up. Furthermore, the fully upgraded buildings do not provide enough capacity in some areas so, I would need to install duplicate buildings (have to place the fully upgraded buildings before being able to drop in a new lvl1 causing waste) to get the coverage I need and thus I would need to demo tons of homes. It's a really sad day, not fun, games are supposed to be fun, and this is just annoying so, I'd rather quit and spend money on a game that's fun.

Yep, I'm done. This is the most annoying thing to ever happen to this game. Why implement something that wrecks all the work I have done? I have been playing this game for like 6 years and now everything I worked hard to build and spent money on is all messed up. Tons of work trying to remove the building I installed and replace them with upgraded version only to find out it's not enough now and I need duplicate buildings to make up the difference? Completely idiotic, adds nothing and only takes away from what I have worked hard to build. I'm basically done, just going to quit. It's just not fun to have something great you built destroyed for something stupid. Games are supposed to be fun, and this is not fun so, not wasting any more time or money on this game. 

Some more thoughts...

I don't know about other players, but my preference when building / designing my cities was to ensure service buildings were not readily visible - why? Because they are god awful ugly.

I can't tell you enough how much I hate service buildings.

For me what would be EPIC would be transitioning game development to a team that prioritizes customer satisfaction and quality assurance testing, and rolling back the last three years of updates. The game is consistently littered with bugs, it's been going on most of the year. What in the world is going on. I know that development is never perfect and that bugs or errors can arise, but I feel like the issues we've encountered this year was excessive. I feel like there has been no consequence to EA for the poor quality of development.

It says a lot that there are NO answers to any questions asked. I mean, there isn't even a FAQ available.

And I really don't appreciate the nonchalance from EA about players' frustration. 

Let me reframe the situation for EA staff: Imagine spending years of your life working on a passion project, for example, a garden. You spend season after season planting, weeding pesky plants, and trimming the plants. Finally, a magical spring comes and you find your garden blooming and you are thrilled and have a sense of fulfillment and happiness at your work - and then out of nowhere a plane piloted by an intoxicated being flies right into the garden and destroys it. 

Dear EA staff, how would you react if a passion project of yours was suddenly upended. It's not a very good feeling is it? 

Many players are seeing their passion projects get upended by something outside of their control. And instead of being given VIP treatment because we are customers that either pay money, or generate revenue by watching advertisements, we are treated like children peasants that do not matter.