Creating a support ticket

Hi @jkg7777, 

Thanks for asking this question. I checked out the forum guide but you're right it's a bit outdated, I'll work on getting that up to date asap. In the meantime, I took a peek on our EA help site, the guide 'How to get help in SimCity BuildIt' has an updated step-by-step. I'll add it here:

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@jkg7777 wrote:

Contact EA Help in-game

1. Tap the Settings icon (wrench and screwdriver).
2. Tap the Help button. The Frequently Asked Questions page will open.
3. Scroll to the bottom and tap EA Help to visit our help site or select Customer Service to contact us.

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- EA_Lanna

Thanks for the update.  

I followed the instructions but still can't find a way to open a support ticket?

Anything else to try?

Hi @jkg7777, 

Can you share what happens when you follow those steps? Do you see the option 'Customer Service' when you look in your game?

- EA_Lanna

Yes there is a 'Customer Service" button.  When clicked, it goes to an 'EA Help' screen.

Which looks like this:

If I select the 'known issues' tab, there is an option for 'How do I report a bug".  Selecting that shows this screen:

Which is back to where I started.

Thanks.

Hi @jkg7777, 

Thanks for sharing those images. It looks like they might be taken on a PC. To reach the support team with an in-game ticket, you'd need to open up your game on your phone where you play the game. Could you give that a go, please?

- EA_Lanna

Those are the screens I see on my phone. I uploaded them to my PC to attach them.

Here are the screen shots directly from my phone. 

I asked members if my club and they don't see an option to create a ticket either..

Thanks

  .

Thanks.  I did the chat and I'll see what happens.

What a horrible process to go through. None of the screen match what the help tells you to do.

All I want is to have them fix my friends list and I have to jump through so many hoops to get support.  One of the worst customer support experiences I've had in a while.

Opening a ticket usually ends up with a response that we cant do anything about that issue...