I recently purchased battlefront 2 for my son for his birthday. He has a sub account under my main account on xbox one s. Every time he attempts to play the multiplayer it says he is not signed in and gives error code 524 as the reason. Can ea please fix this issue! There are probably more children who play this game than adults. If those children have smart parents they would supervise the activities their children do online as I do. I have given him full permissions to play any games online without restriction [Do not attempt to bypass the swear filter - CM] Please respond and help get this fixed ea. Many other people’s posts are going unanswered and I’m not going to sit on the phone waiting over an hour for your garbage customer service to do nothing to fix the problem...Please make an effort as he is disappointed in the fact that he can’t play with his friends. [Do not post in all CAPS. There is no need to SHOUT - CM]

Folks, if the Gamertag/account receiving error code 524 is for an "underage" account (for a child generally under 13 years of age), I have the solution for fixing the problem: you must "age up" the child's Origin Account. I have learned there are 2 ways to do this, one which is published but the other that is not readily discussed online (not that I could find). Option 1: Your child naturally reaches the "age up" age. Per EA, this is apparently an automatic notice EA provides once a child is of age and logs into their Origin account. See https://help.ea.com/en-us/help/account/aging-up-an-origin-account-to-an-adult-account/ Your child goes through the age up process, picks an email, and then should be good. Option 2: You provide evidence to EA that your child is actually of the age to "age up" the Origin account. To do this, you must first contact the EA Help Desk and create a case number, asking the agent to provide you the case number. The agent will then give you instructions, which is basically to send an email to DOBverification ATSIGN ea DOT com containing the following:- A picture of a legal document showing the child's date of birth (proving the child is 13 years old or older in the U.S., for example)- Information that will help EA find the account (Origin Name, Gamertag, etc.)- Your help desk case number- The agent didn't ask for this in the instructions, but I would provide them your child's email address that you want associated to the child's aged up Origin account.Once EA has this information, they will update the child's date of birth on their Origin account and then send the child an email with instructions to complete the age-up process. I did option #2 above with my son by submitting a picture of a birth certificate. I had originally set up my son's Origin account with the wrong birthday year (accidentally making him younger), so providing a birth certificate and making the correction was relatively easy. For those of you whose child is not yet of age but you want to age up their account, I didn't see a different avenue for getting an exception or approving aging up; it seems you must submit documentation showing your child is older. For reference, here's an EA article regarding the underage account policy by country for children based on their ages: https://help.ea.com/en-us/help/account/online-access-for-child-accounts/#agerequirements. One additional note: if you still want your child's Xbox Gamertag to have some child/family privacy restrictions or content restrictions after you age up your child's Origin account, you can apparently do this with no problem. I aged up my son's account but still restricted content to games up to 13 years, he can only chat with Friends, can't share videos, etc. Once you get the Origin account aged up, it doesn't seem to be impacted by Xbox parental restrictions. I hope this helps!

I've tried all the old-wives tale solutions (FAQs) and other rhetoric in EA "help". The primary (home) account user can access multi-play battlefront and regardless of the Xbox Parental Controls (or age of the child 15), the sub-account can not play multi-player. I haven't even broken the news to him that the elite DLC is likely stuck in my inactive account.I would love to find an alternative before I just return it and then ban EA games from my house due to misleading and deceptive conduct.

I have yet to find a solution. This is EA’s problem and their mistake for not allowing sub accounts that have unrestricted access(regardless of age) to their multiplayer online. Would be great if they could at least respond with a notice stating they are working on a hot fix for this issue. I understand the game just came out but parents are purchasing this game for their children for Christmas only to find out they won’t be able to play the largest selling point of this game which is the multiplayer.

THIS IS NOT on XBOX, I have issued a non-restricted adult account to my son and because I was truthful in his correct birth date, he can not play????&nbsp; He can play online Call of Duty WWII (i don;t let him, but he could) and it is far more violent and disturbing than this game.&nbsp; I played the game myself first to make sure it was appropriate and find it great if you disable all voice chat.&nbsp; The only concern I have is with the voice chat from other irresponsible parents children.&nbsp;Please patch this asap, it is up to parents to decide if our childern can play.&nbsp; Especially when I read that the age is 18.&nbsp; That is ridiculous.&nbsp; My child can drive a car at 16, but not play a Star Wars video game?????&nbsp; [Do not attempt to bypass the swear filter - CM]&nbsp;Concerned and responsible parent

This is not an Xbox security or privacy issue. This is an EA issue and I would appreciate it if you guys actually looked into why sub accounts are being blocked access to the multiplayer even when they have been granted age appropriate access to the game via the xbox’s Family account settings...

Error 524, my sons sub account on Xbox live is unable to get online

23 Replies

Anonymous
8 years ago
Have you had any joy with a solution?
EA_Darko
Community Manager
8 years ago
@TimEChanter @RemStrike

Please see the following Xbox help articles for information on Parental Controls:

https://support.xbox.com/en-GB/browse/xbox-one/security
Anonymous
8 years ago
I've tried all the old-wives tale solutions (FAQs) and other rhetoric in EA "help". The primary (home) account user can access multi-play battlefront and regardless of the Xbox Parental Controls (or age of the child 15), the sub-account can not play multi-player. I haven't even broken the news to him that the elite DLC is likely stuck in my inactive account.
I would love to find an alternative before I just return it and then ban EA games from my house due to misleading and deceptive conduct.
Anonymous
8 years ago
I have yet to find a solution. This is EA’s problem and their mistake for not allowing sub accounts that have unrestricted access(regardless of age) to their multiplayer online. Would be great if they could at least respond with a notice stating they are working on a hot fix for this issue. I understand the game just came out but parents are purchasing this game for their children for Christmas only to find out they won’t be able to play the largest selling point of this game which is the multiplayer.
Anonymous
8 years ago
This is not an Xbox security or privacy issue. This is an EA issue and I would appreciate it if you guys actually looked into why sub accounts are being blocked access to the multiplayer even when they have been granted age appropriate access to the game via the xbox’s Family account settings...
Anonymous
8 years ago
I have done all of that already and it does not work. This is NOT an Xbox problem. It is an EA problem. Did I really spend That much money on a game that will not work for the age group most likely to play it? Fix this already.
Anonymous
8 years ago
Grrrrrrrrrrrrrrrrrrrrrrrr.....
I also spent $100 on this for my son and he can not play online. I have total adult account for him but for some reason it is just not letting him. I do not let him use a mic or listen to game chat so he is just playing multiplayer with me. This is frustrating as the microsoft online store does NOT state this when purchasing it. I read the fine print first.
If you can only play 30% of a game, then why do we pay full price.
EA, get this fixed. You can play online with a group of friends and I have no concerns over this. The campaign and arcade alone are NOT worth $100. Either fix it or refund me the money.
Anonymous
8 years ago
THIS IS NOT on XBOX, I have issued a non-restricted adult account to my son and because I was truthful in his correct birth date, he can not play????  He can play online Call of Duty WWII (i don;t let him, but he could) and it is far more violent and disturbing than this game.  I played the game myself first to make sure it was appropriate and find it great if you disable all voice chat.  The only concern I have is with the voice chat from other irresponsible parents children.
 
Please patch this asap, it is up to parents to decide if our childern can play.  Especially when I read that the age is 18.  That is ridiculous.  My child can drive a car at 16, but not play a Star Wars video game?????  [Do not attempt to bypass the swear filter - CM]
 
Concerned and responsible parent
SeldnLeeFC
8 years ago
It says my xbox account is offline so I try to recconect but it says: 'Sorry, this account is not able to play online. See ea.com/unable-to-connect' for more information. It then says 'Error code: 524'.

It is really annoying because I can go on my brothers account and it is connected but mine isnt.
Anonymous
8 years ago
So... I downloaded today, played the campagain for about 5 or 6 Missions and then went away from the PC.
Now I thought to get back to it again... but each time I want to connect to the Servers to play online I get the Error 524.
The link does not provide any support and from internet research it seems 524 is handling age related things?
I'm gonna turn 29 in less than a month, what age hurdle do I have to take to be allowed to play BF2 online?

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Error 524, my sons sub account on Xbox live is unable to get online

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