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GNYT42's avatar
GNYT42
Rising Novice
25 days ago

Error Code 721 Still won't connect despite hitting "reconnect" for hours on end

A few weeks ago I wanted to play battlefront II, and was met with the error code 721, which is usual, although it would not connect for the life of me. I have spent hours sitting and pressing reconnect and nothing has worked to any avail. I have contacted EA themselves roughly 4 times and still nothing. I have fully reinstalled the game countless times, fully wiped and reinstalled EA, tried to launch the game from another windows user, different EA accounts, launched without windows defender and any firewall, run both EA and Battlefront II as admin, but it still just resides on my pc alone. The only thing I haven't done is reinstall windows, and I want to make sure I have exhausted every single possible effort, so any help would be much appreciated!

15 Replies

  • GNYT42's avatar
    GNYT42
    Rising Novice
    21 days ago

    My apologies, I meant like different departments within EA, it would first be tech support, then I’d get redirected to at least 2 different technicians, then I was once connected to the financial support which was weird. I bought the game directly from EA

  • DarthFDG's avatar
    DarthFDG
    Hero+
    21 days ago

    They would only transfer you to financial support if you requested a refund, which needs to be done within 24 hours of first starting the game, since we're outside the 30 day release date.

    If you want to get the issue resolved, you need to stay on with someone in tech support.

  • GNYT42's avatar
    GNYT42
    Rising Novice
    20 days ago

    I never had requested a refund, yet I think they differed me to that department, but regardless to say,  EA support was not able to help at all either

  • DarthFDG's avatar
    DarthFDG
    Hero+
    20 days ago

    Like most tech support, the quality of EA tech support depends on the technician you spoke with. Try getting ahold of someone else, assuming, of course, you are doing everything they are telling you to do.

    You very likely have a connection issue, not an overall Windows issue. However, if you have some time, you can do that Windows reinstall, as it will likely clear out some other garbage that's been accumulating over the years.

  • GNYT42's avatar
    GNYT42
    Rising Novice
    20 days ago

    I have already spoken to now 5 technicians and they all have said they are unable to fix the issue, even with my following their every word. 

    I think I might cave in and just try to reinstall windows. Thank you so much for the help, I seriously appreciate it so much!

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