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Anonymous's avatar
Anonymous
8 years ago
Approved

Re: My son can not play Battlefront II multiplayet on his Xbox Live account.

I went round and round with them last night for my son as well. 

their answer is that accounts that are showing age below 13 or 16 depending on who you talk to are unable to play this game online because of the law. 

they are unable to provide me the specific law that says this meanwhile he can play similar T rated games online like Destiny 2 & Overwatch without issue

I have even seen some parents say that their kid can play Titanfall 2 online which is EA and an M Rated game to boot. 

then the advisor had the balls to tell me I shouldn't be buying him an Adult game.   This is freaking Star Wars which is marketed almost more to kids then anything else.  I am the parent not him 

14 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    I tested out changing the account age on the account my son uses and it still wouldn't allow the account to play multiplayer. I observed a post online which advised EA blocks all accounts set up as child accounts from playing multiplayer on Battlefront, no matter what the age is on the account. Also if it was a ratings issue then why can a child account play the campaign but not multiplayer and why is EA the only one that blocks child accounts even when parents allow the account permission to play? To reiterate my previous post, I wonder if Disney is aware that EA is blocking kids accounts from playing a great portion of this Starwars game. I would love a comment on this from EA.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    This does seem strange that I can't allow this game and multiplayer as I do for plants vs zombies 2.  Now I will likely have to let my son use my account which grants all sorts of other capabilities.  Very annoying.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    EA told me it was the law yet could not give me the specific law. I have been firing off emails to about anyone I can think of
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Sorry for the delay in response, yes there is an error message advising something to the effect that you cannot access online functions. So basically EA is not letting child accounts play the online portion of a Disney franchise game (Starwars), even when parental permissions are given. The ratings argument does not make any sense because they're allowed to play aspects of the single player portion of the game and we have not had this issue with any other video game franchise we have tried to play on my son's account when pernatal permissions are given. I again would love to hear a response from EA or know if Disney is aware that EA is blocking functions of their Starwars game from Child accounts.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Everyone in here.

    If you are being blocked, first do you have an Xbox Gold or PS Plus subscriptions? If no, then you will not be able to play the multiplayer portion of the game but the single player should still be available.

    If you do have a subscription, is your Xbox, PS or EA Origin account set to underage status? If yes, then you will not be able to play the game sadly and this does not just go for this game but any EA game (multiplayer portion at least but in most single player too).

    To fix this, please change your account status in Origin, Xbox, PS from underage to adult and this should solve the problem.

    If you can not do this for a specific platform, then please contact EA Support/Microsoft Support/Sony Support and they should be able to help you out further and change your account status.

    EA Help for Origin accounts: https://help.ea.com/en-us/help/faq/contact-ea-help .

    Microsoft Support for Xbox: https://support.xbox.com/en-US/ .

    Sony Support for PS: https://support.us.playstation.com/ .

    I know this can be very frustrating but its the only solution for now and note this system has existed for a while now so this is not new.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Hello XXXO7704906,

    Thank you for the response but could you please provide some more insight. Are you representing EA or just another friendly person in chat? To answer your question, yes Xbox Live and the other settings (including parental permissions) are all set up correctly to play the game. This undoubtedly seems to be an EA issue. If this is the case for all EA games then why are we able to play the single player mode of battlefront II and the EA Titanfall franchise on the same account we are attempting to use to play Battlefront II multiplayer on and are being blocked? Also when I experimented and changed the age of the account in question above the age restriction, why does it still not allow the account to play the multiplayer portion? Via Xbox Live I am able to restrict certain aspects of the account in question to include chat, so this seems odd to lock the account out from playing multiplayer. Also if EA blocks any account marked child, is Disney aware of this practice on their franchise? I was going on vacation and paid $80 for this game to play it before I left (access to the game at the time was an extra $20 bucks for me) and I've seen a report that the single player campaign is only about 4 hours. I think we all can agree that the multiplayer portion of the game is a huge aspect of the game. I am confused and frustrated that EA would block child accounts from playing this huge portion of the Disney franchise Star Wars game. As for EA sighting some age restriction law to the above listed parents, that just does not make sense seeing how the child account my son uses can play the single player portion of Battlefront II and all the other non EA video games we have attempted to play do not have these kind of restrictions which are being implemented in battlefront II. I think myself and all the other parents writing in about this issue would like to hear from EA on these matters.

    Thank you,
    Anthony
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Hello EA, we are still waiting to hear a reply from you regarding blocking kids accounts from playing the online portion of the Disney franchise Starwars Battlefront II game. Some input on the matter would be appreciated.

    Thank you,
    Anthony
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Oh EA isn't going to respond to us here. I did finally get their support Twitter account to say that they are using COPPA as their excuse for blocking under 13 year olds.

    I still can not find anything in Coppa that prohibits under 13 yrs olds from playing online. It's purpose is to govern companies like this in terms of how they collect and use information of accounts deemed child.

    I did file a complaint with my state attorney general's consumer protection board. I recieved a call from them today saying they were going to pursue an investigation on this.
  • callumcuk39's avatar
    callumcuk39
    8 years ago

    Just had a long chat with several EA "Advisors" about this and they were unable to specify what law this is referring. We cannot not find any law on .gov website to support their claims.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    I finally got them to say. The child online privacy protection act aka Coppa. Although it doesnt prohibit them from playing it governs how the companies collect and use the information from accounts that are under the age of 13
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    How is this still happening? Why does EA do junk like this and make it harder for people young or old to enjoy their games? Why have the crappy origin experience, why prevent my son from enjoying this game with his friends? Why punish a dad for trying to do it the right way and monitor their time and content through parental controls. I should just be like the other dads and let them have an adult account... come on EA, quit f-I g up this franchise with poor decisions. I would be fired for * like this, do none of the execs their have teen kids who love Star Wars and want to play with their friends?!?! I am baffled by this incompetence...
  • PZGAMINGDIVISIO's avatar
    PZGAMINGDIVISIO
    4 years ago

    I agree with this I'm 12 but star wars is  not violent at all I don't see any bad language blood or the guns aren't like real guns because their colorful like green blue and red 

    so I can't conclude why their block a game that is 16 plus nut it should be a 7 so I'm confused why they've blocked kids from under 16 from playing this but on ps4 and ps5 i can play when my age restriction on their is 12 so I'm confused EA please fix this.

  • DarkWarped0ne's avatar
    DarkWarped0ne
    Seasoned Newcomer
    3 months ago

    "governs how the companies collect and use the information from accounts that are under the age of 13"

    This is why they lock them down... no secondary money to be made because the law doesn't let them exploit children.

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