When attempting to launch swbf2 I get stuck on the loading screen and does not move past this, the loading icon in the top left is working and my pc specs at least meet the minimum requirements. I have tried reinstalling and this doesn't work. I don't get the same issue with other games on Origin.
Community ManagerHi, @345SpitFire
Do you still get stuck after restarting your PC? Check to see if you have the latest Windows updates and driver for your video card downloaded. Those tend to be the most common factors when getting stuck on a loading screen.
How to Pull a DxDiag
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
PC Troubleshooting
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
Hi, I've tried restarting my PC and have installed the newest graphics driver and I still get the same issue.
Community ManagerCan you upload a DxDiag for us so we can look at your system specs?
yeah sure thing, I think I did this right..?
Community ManagerIt looks like you could upgrade to Windows 10 build 1809. Search "Windows Updates" in the desktop search bar to check for pending updates.
Your CPU meets the minimum requirements so I recommend closing all other programs down before launching the game. Consider right-clicking on the Origin desktop shortcut and run as administrator.
Have you tried a clean boot? If there's a program running in the background that's conflicting with Origin, this can pinpoint that. Your PC will launch up with only the necessary programs. Once that's done, immediately launch Origin.
How to Clean Boot
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
Updated Windows, ran as admin and clean booted PC but still getting the same issue.
Community ManagerWhen you visit your Origin application settings do you have SBWFII located on the same drive as Origin?
No I don't, its on another hard drive.
Community ManagerCould you try to delete the STAR WARS Battlefront II folder located in your documents, then use the repair option and launch the game?
