Jedi survivor stuck at loading screen xbox
Starting up the game into the main menu the i click continue and then i just get stuck on a loading screen.
Forum Discussion
134 Replies
EA_AljoCommunity Manager
Unfortunately, I don't have any other suggestions. We're receiving very few reports of this so as far as we can tell, it's been resolved on a large scale. So, something locally with your system, account or game is probably causing this. I assume you have the latest update? Also, have you tried deleting and reinstalling lately? Does this also happen if you log in to a different gamertag?
- @EA_Aljo it is not my system. It works fine with every other game. Running Diablo 4 right now and it is running great. The issue is on the games end.
I did a reinstall last night and tried to play this morning. It crashes at the menu now. It is actually worse now after the patch which is amusing.
I guess I won’t be able to play the game if only a few of us are reporting this issue which is a tad unfair that we get forgotten yet Ea gets my money.
If my other games work great. It must be something on the games performance. I'm also having same issue been going on for a few days now
- EA_Aljo
This appears to be an issue with the game on your system. I'm not saying that there is no problem with the game. It's just a lot more difficult to track down with such a small number of people experiencing this. Have you tried using a different gamertag?
What troubleshooting steps have you tried so far? Are you also crashing before getting to the main menu?
Just did a fresh unistall/reinstall. I managed to get the terms of service agreements to go through by disconnecting my xbox from online services and installing strictly what was on the disc. I was able to complete the agreements and adjust settings on version 1.0 of the game. But as soon as I launch into it the game crashes. I even went as far as to turn on performance mode before trying to start playing. I have no issues with any other game on my console.
- @EA_Aljo Just tried a new account and it crashed all three attempts.
- EA_Aljo
Can you please try a different gamertag and let me know what happens?
Are you getting to the main menu and then crashing when trying to play or do you crash while on the main menu?
If you are using a custom gamerpic, try switching to one of the default Xbox images instead.
Also, Try deleting the personal saved data for Jedi Survivor. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the Jedi Survivor tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Try playing again and let me know what happens.
- @EA_Aljo before the latest patch I could skip the intro cutscene and then it crashes as I am being led away by the security.
Now it crashes at the main menu.
I have had no profile picture and I have deleted the saved files multiple times. Never works for me. - EA_Aljo
At this point, I'm completely stumped as to what could fix this. I'm looking in to it and if I hear of anything new to try, I'll pass it on.
Edit: I have a couple more questions for you. Is the game installed on an internal or external hard drive? Also, are you a part of the Xbox Insider program?
Tried a different gamertag on my console, still having the exact same problem
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