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fwilmer44's avatar
fwilmer44
New Novice
4 days ago
Solved

Attempting to buy subscription

I tried to buy 30 days of subscription on the Swtor website, when I clicked pay now it told me that it didn’t work and I have to try again. When I checked my bank account it said my money was taken, yet I still don’t have the subscription, what should I do?

  • have a look at the status of the transaction in your swtor account, does it say open or closed ? it needs to say closed before able to chase it with support

    otherwise it maybe a limbo payment stuck between merchants that will show as pending and drop off in 3 - 5 business days

6 Replies

  • proxos666's avatar
    proxos666
    Hero+
    4 days ago

    Steam you need to install via steam and login and play for a bit and log out , after that in the swtor account you can see the link to steam displayed and the ability to unlink 

    once linked purchases will work ok, if any issues you just follow this guide and the gametime is added

  • fwilmer44's avatar
    fwilmer44
    New Novice
    4 days ago

    Alright, thank you for the help 🙏

    PS: I tried buying it on the website because I’ve been hearing negative things about buying it from steam

  • proxos666's avatar
    proxos666
    Hero+
    4 days ago

    failed will mean that transaction will now auto refund between merchants in 3 - 5 days normally

    Best suggestion is remove and re-add the payment method or maybe try paying via paypal

  • have a look at the status of the transaction in your swtor account, does it say open or closed ? it needs to say closed before able to chase it with support

    otherwise it maybe a limbo payment stuck between merchants that will show as pending and drop off in 3 - 5 business days

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