Cant sub to swtor - help.

@ScarabaeBesitzer 

swtor account displayname ? need this to check the account for issues

Hello I'm having the same problem. I also bought a subscription through steam but that didn't work. I think for the "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved." is because the swtor EA account is linked to an email that is unusable.

My username is Rockymaivia 

@750ddb6b36b471cd 

account is flagged to be checked for issues, response will be in about 3 -4 hrs when support are online for the day 

for the steam purchase you need to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Hey thanks for the response. Should I expect to get a response through email or here?

@750ddb6b36b471cd 

both if you email the screenshots in, however the response here regarding any account issue and how to resolve will likely occur first, and can confirm they have your email with screenshots as well

Sounds good. I also forgot to mention that this isn't the EA account that has the same email as my swtor account. In case that matters, figured I'd let you know

@750ddb6b36b471cd 

Using the same email on an account doesn’t create a linkage 

the linked accounts are created on the creation of the swtor account using the email used on creation

from there each account can use a different email and password and linkage remains 

@750ddb6b36b471cd 

support have your screens for the steam purchase but cant add the gametime due to an account issue

to fix that account issue you need to call swtor support when the lines are open, should be a quick fix though 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

swtor support should of emailed you with the same info too

i have same error, my topic here https://answers.ea.com/t5/Bug-Reports/Problem-subscription/m-p/13039864#M402

@damianogn95 

You need to call swtor support when the lines are open to fix the account issue on that account, should be a quick fix 

phone numbers etc are in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Note: given this is a f2p account , a new swtor account is always an option if you prefer not to call