Launcher stuck at endless loading wheel after hitting 'log in'

@KianSri 

can you provide a dxdiag per https://answers.ea.com/t5/General-Discussion-Technical/Guide-Posting-a-DxDiag/m-p/4832663/highlight/true#M70799

i gather you looked at your antivirus as well

Dxdiag attached. I don't have another antivirus beyond the default Windows stuff, which I did check yes.

@KianSri 

ok few things the game is likley trying to use the AMD RX Vega 10 Graphics instead of the Nvidia 1650 

also the drivers need updating so grab new drivers from https://www.asus.com/uk/Laptops/For-Gaming/TUF-Gaming/ASUS-TUF-Gaming-FX505DD-DT-DU/HelpDesk_Download/

now go into the nvidia control panel and find swtor.exe or select global to use the nvidia card for the game

see if that helps

edit : this may help too https://pureinfotech.com/set-gpu-app-windows-10

I updated the drivers, made sure the game was using the nvidia graphics, and did a second clean install. At this point the following happened:

First login try got stuck. Second and third tries let me in after five or six seconds of loading wheel, however both times made me agree to the terms and conditions again. Subsequent login attempts went back to endless loading wheel. This was all in the span of a couple minutes.

I cross-referenced some dates and I can now firmly date this issue as starting after the maintenance of 6/28, when I tried to log in later that day. Prior to this I had no issues.

@KianSri 

just want to confirm the windows version your running 

if you press the windows key and type winver and press enter what version does it come back with

Sure thing. (I really appreciate you taking the time to try and solve this, also)

@KianSri 

You have a minor bug on version reporting but that is just a cosmetic issue 

the dxdiag shows an old insider version if you look and compare to the version reported in winver they are different

Now back to the issue at hand , is there anything unusual with your internet connection like at a uni or scholl etc , have you tried using a internet connection way different to yours say at a friends house ? to see if the issue persists, in case there is a partial port block on your router/modem for example 

edit: also take the system to a clean boot to try and eliminate as much as possible on the system itself https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

No unusual internet, just at home as normal. I'll be at a friend's this weekend so I can test it there, I'll get back to you on that and the clean boot.

I did try reinstalling the game via Steam this time, and it does seem to have a better ratio of being able to log in: N Y N Y N Y N N N Y N N Y over twenty minutes or so.  But it's also still making me re-agree to the terms every time it does go through and still not finding any sort of pattern on when it works or doesn't.

@KianSri 

when you do the clean boot you will need to leave the steam services enabled

Clean boot seems to be more or less the same lack of pattern Y N Y N N Y Y N. Still gets hung up for a good five or six seconds even if it does let me log in.