Legacy Account Age Verification Failure
I’ve been extremely frustrated and disappointed since last Thursday, when the new age verification brazilian law was implemented in SWTOR. From that moment on, I have been unable to access the game —...
Forum Discussion
amigo, como resolveu isto, estou desde o dia 28 tentando resolver isto, e nao consegui, ja ate cancelei a inscrição, tenho uma conta de 14 anos no swtor tb, meu problema é justamente na hora de receber o email de verificação na hora de fazer a verificação de idade, pelo amor de deus, seja quem for que te ajudou me dá essa luz tb kkkkkk pfv
Opa, tudo bom? Então, eu mandei mais de 4 emails, para o suporte deles, sempre informando meu problema e depois mais de 1 semana eles me responderam dizendo pra eu checar que meu problema estava resolvido. Fica mandando email, tentando, que uma hora da certo...
EA_mplsnowCommunity Manager
Hey Luizh4039,
Thanks for joining the conversation! This thread is on the English boards, so we do ask that replies here be in English.
If you prefer to contribute in Portuguese, our Portuguese boards can be found here, along with our language guidelines.
Hey EA_mplsnow
Sorry, I'm not very familiar with the forum.
Good afternoon, I am Brazilian and I am having difficulties with the age verification implemented on the 27th of last month. I am 24 years old and have had the account for 14 years. I tried contacting support via email and couldn't get much done other than being given numbers that I can't call due to the charges where I live. I'll try to explain what's happening. Everything works fine: the access key, any code from EA to my email, or from SWTOR to my email. But right when I'm about to verify my age, a confirmation screen with the EA logo appears, and the code never arrives. I've been dealing with this for days. I already canceled my subscription because I went 8 years without playing due to problems like this that don't have an easy solution... I'm sad to be going through this again. Before, it was a supposed linked email that I never knew what it was... now I have even less of an idea. I tried changing the email to see if it would change anything, I tried changing the access keys at the beginning, anyway... what can I do besides calling numbers that speak English, German, French, at times that don't match what I have available here and for a price I can't afford (the rate is per minute of call)? I find it very sad that there are 1000 communication forums, but not a simple online support channel. But okay, I'll keep trying because in a way this game was part of my childhood and adolescence, never... I played with friends because the game is entirely in English, so it was always a private moment for me. At various times, "ruins of life" was all I had with me. It's a simple game that I couldn't subscribe to before because of some old, inactive EA email error, and now there's an age verification issue where the access code isn't arriving... If there's anything that can be done, thank you, but if not, I'm going to give up on the game altogether until I can perhaps resolve it in the standard way, if I'm able to. Things get tighter every day in this country.
This message was written with the aid of a translator.
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