My account was blocked without reason.

Hello, my game nickname is Valedmar. When I try to log in, I get a warning about a problem with my account; I assume it's been blocked. However, my account hasn't been hacked or otherwise violated. I know you'll tell me to call support, but I can't physically call them because their normal working hours are late at night, when I'm already asleep. Is it really impossible to unblock my account without calling? You're probably the only company that can resolve issues with a phone call. Not everyone can do it physically or speaks the language well enough. I didn't receive any notifications about my account information changing before the block, and I haven't received any emails at all, so there must have been some kind of error.