one time password not being received

@Marpasia 

if the email is not in your spam/junk folder then you will need to call swtor support when the lines are open to change the email on the account to one that can get the emails ok

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Have the same problem, 2 account that I am returning on.

My login is correct as I can login and ply the game, but cant get to myaccount to subscribe.

I know the email and the accounts are correct as I had an email saying Dear xxxx and Dear yyyy for my 2 accounts saying come back and play the new content, so I know which account and which email but on both accounts neither get any OTP email, so i cant subscribe which means i cant get the new content either.. ☹️

I am having problems with PW- it sent me a one time PW that only has 7 letters, i can log on with it,  but when i go to change PW  its want the exsiting PW  the new temp PW that has 7 letters - but when i try to change with the new temp PW  its telling me its invaled not enough letters, so i cant change my PW  if I log out  it tells me my PW in invalid. what? PLZ? 

@FTF-ScreamingBB 

The OTP is not a password on the account that is an additional layer of security on top of the password on the account

I needed to reset PW (dont have the old one)  The 7 letter temp PW they sent  got me logged in- when i tryed to change PW  iots not letting me, must be a 7 letter PW,If i had my old PW  I would not need to reset it, i dont get why they did it this way  but i guess i cant get loggen in.

@FTF-ScreamingBB 

i will flag to check any issues tomorrow with support 

the otp though is a one time password are you sure another is not being sent for the reset 

They offer this from the otp guide 

 

The OTP I received is incorrect.

• Delete all previous OTP emails from SWTOR, then request a new one. Make sure you're entering the OTP within 15 minutes of it being requested.
  
• If the OTP emails are taking longer than 15 minutes to arrive, you will need to call our Account & Billing team who will be able to get you logged in.

I've the same problem, the mail is correct as I've searched  my old mails and is correct the problem is the one time password not coming, I've tried with different browsers on different device both computers and mobiles but nothing come.

@Aruman79 

if the email is not in your spam/junk folder then you will need to call swtor support when the lines are open to change the email on the account to one that can get the emails ok

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

@FTF-ScreamingBB 

support suggest calling them when the lines are open is best if you cant get this sorted 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message