I recently created a new account as no matter what I did I couldn't recover my old one. Now, I take about a weeks break from the game and my new account, which I have spent money on, and I'm being asked to enter a one-time passwords (as we all know is somewhat mandatory) however, no matter what I do I cannot get the e-mail for this code. I've searched for many answers and the only one that I believe would work would be to call for support, but I completely refuse to spend money to recover my account because EA is incapable of doing something right. Is there anyone out there with any new solutions or someone competent within EA that can actually help?

@wolvenneklaw Was this after logging into swtor.com and adding the security key to your account?

@wolvenneklaw Avast may be reading it as a false positive. I downloaded it and ran it and my Windows Defender doesn't see it as a virus. This program is mentioned throughout the main swtor forums to use if you don't have a phone. It doesn't even install just runs from the computer. Just set Avast to ignore it or add it as a trusted program to bypass it. Once that is done and you run it choose to use Google Authentication as it uses the same encryption type the official app uses.

@wolvenneklaw Try a gmail. just create a gmail account to use to receive the verification email. I'm in the same situation, I use gmail and have always received emails from swtor including the promos that had cartel coins or codes or just advertisements for xpac's. I don't know why it's not working with hotmail but I would just test with a gmail to see if it is received. As before ensure that you go to settings >> labels and make sure all labels are active in case it gets sorted into one of those. Leave the security key attached, once you verify with a gmail account, you can switch your email back to your hotmail and then it should no longer ask for the onetime password since your using a security key.

@ahmedq895 I would try the google help forums that I posted in a previous response. I verified that they do send them as I got two in my gmail account when I had to use it to remove an old security key. I even tested it today by repeating the process again and also got the email from them in a few seconds. I would try to add the safe list to the email they send from, beyond use the google help to see if they can research it.

@ahmedq895 try to send the email to another email like a gmail even just create a new email to see if it can be received. If not the contact information is below to call, make sure your calling the number listed depending on the country your in. Also on tickets if you are not a subscriber you cannot create a new ticket. Any tickets you created before your sub ran out will still be there but you cannot create any more tickets unless you resubscribe. For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™ [CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium] If you are calling from a different country above or how to use skype to call for free, see the below link for contact numbers for other countries and more information on using Skype to make calls: https://help.ea.com/en/article/swtor-support/

One-time Password | EA Forums

32 Replies

Player_ncs34g3e
10 years ago
I can't sign in to the swtor website because it asks for a one time password and it doesn't send me an email. This is ridiculous just because swtor is not as new as star wars battlefront doesn't mean you don't have to fix it.
Anonymous
10 years ago
Every time I try to validate my email address on Swtors page it wont send me the email to validate it. Also my email is the same on the swtor account and on ea origins account.
Belgorad
Hero (Retired)
10 years ago
@Player_ncs34g3e @wolvenneklaw @vladdrew6666

I merged your threads since your having the same issue and it's easier to just put one reply lol.

If you have checked your email junk / spam folder then I would log into swtor.com and try to send the email to a different email address to send it to. Also if your using gmail, make sure all labels are showing under settings to ensure the email didn't get sorted under a hidden label.

Next if you can log into swtor.com I would go ahead and add a security key to your account. The app is free for any android / iPhone which not only bypasses the one-time password email and uses the random code the app generates to login but you will receive 100cc free each month for using it.

If you still cannot receive the email within 15min and you are not able to add a security key, then you would need to call Customer Service as for security purposes they cannot reset or fix accounts via the public forum.

The information to call them is below and it also has information on how to use Skype on your computer or smartphone to call for free or at a discounted rate if your outside the U.S.

For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™

[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]

If you are calling from a different country above or how to use skype to call for free, see the below link for contact numbers for other countries and more information on using Skype to make calls:

https://help.ea.com/en/article/swtor-support/
wolvenneklaw
10 years ago
Thanks for the response but I've tried using a different E-Mail various times and it didn't work and I don't have a phone that has access to apps as I only use my phone for calls and texts. Also, as I said, I'm not paying to talk to someone over the phone because EA can't get something right.
Belgorad
Hero (Retired)
10 years ago
@wolvenneklaw

You can try to email support@swtor.com to see if they can assist there but they may still refer you to call. Have you tried to add the security key to your account? You don't have to have the app specifically. There is also a way to setup the security key on your computer if you don't own an android or iPhone. There is a video that explains how to do that here:

https://www.youtube.com/watch?v=UL5ZubQItOY

This may allow you to just bypass the onetime password and use a security key on your computer.
wolvenneklaw
10 years ago
This is the first mention of any emulator on the net for things like this and thanks but unfortunately I was unable to find the Security app after downloading the emulator. Honestly, I wouldn't be making such an issue out of all this as I don't spend money in MMOs but this one time I have and now that money is wasted because I wasn't able to log in.
Ahrngrim
10 years ago
This should work to: https://winauth.com
wolvenneklaw
10 years ago
Sorry but all that did was nearly give me a virus.
EA_David
Community Admin
10 years ago
@wolvenneklaw Thanks for the post, what details were you given? Whle the linked site is for a 3rd party program and can't be guaranteed, it does appear to be legitimate/trustworthy from what I've seen. That said it is of course wise to be constantly diligent, so if you can provide info about your experience that should help.

Thanks again.
wolvenneklaw
10 years ago
I tried downloading the Authentication App and Avast spammed me with messages saying that it can't trust it and it's got suspicious content.