One-time Password

@wolvenneklaw

Avast may be reading it as a false positive.  I downloaded it and ran it and my Windows Defender doesn't see it as a virus.  This program is mentioned throughout the main swtor forums to use if you don't have a phone.  It doesn't even install just runs from the computer.  Just set Avast to ignore it or add it as a trusted program to bypass it.  Once that is done and you run it choose to use Google Authentication as it uses the same encryption type the official app uses.

So I used it, it accepted the code and still asked for the One Time Password.

@wolvenneklaw

Was this after logging into swtor.com and adding the security key to your account?

Yes.

Thanks EA, thanks admins. Grateful for the acknowledgement but officially the worst customer support known to man. Spend some money on a game after being screwed over with it once and get screwed over again, all I want is a damn password to get on and play the damn game but you want me to spend more money because you can't handle one of the more simpler things of making an automated e-mail to give me a stupid password. Thank you so much.

@wolvenneklaw

What email addresses have you tried to send the one-time password to?  I use gmail and haven't had issues before.  Do you have any settings in place to automatically empty your junk / spam folder, any email addresses in the block list?

I use Hotmail and I have never had a single problem with anything e-mail related besides from the previous problem with the one time password with my last account. All e-mails, no matter what type, come through which is why my inbox has over 2000 e-mails that I constantly search through and 100+ junk files that I weekly remove if they are irrelevant like PPI messages, Dating Websites etc..

I am waiting for a verification link, so our problem seems to be similar.

Two persons suggested me to call the office, so if you're really into this, then go and grab a phone (or Skype).

If you're not going to call them, I suggest to come over it and deinstall / delete all files that relates to SWTOR,

--> i hope your problem is solved now

@wolvenneklaw

Try a gmail. just create a gmail account to use to receive the verification email.  I'm in the same situation, I use gmail and have always received emails from swtor including the promos that had cartel coins or codes or just advertisements for xpac's.  I don't know why it's not working with hotmail but I would just test with a gmail to see if it is received.  As before ensure that you go to settings >> labels and make sure all labels are active in case it gets sorted into one of those.

Leave the security key attached, once you verify with a gmail account, you can switch your email back to your hotmail and then it should no longer ask for the onetime password since your using a security key.

Hey, having a similar problem. Despite having been using this laptop on and off for over a year, it still asks me. However, I'm not receiving the emails, double triple checked all locations. I called the support number, it said the line had been disconnected. I can log onto the game, just not the website, so I tried opening a ticket for help, but the button is grey and doesn't work; I have a few tickets open from reporting credit spam sellers and I tried closing them to make sense but the game just said no. I can't get a security code to help with the one time password because I need to log on, and I can't do that because I need a one time password which apparently I need a security code to bypass.