Re: Can't Subscribe to SWTOR

@markvilar93 

You need to reset the password on the linked EA account that account has the persona markvilar (not markvilar93 your posting on now) that EA account uses a hotmail email ( that email is different to the swtor email)

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Hey my SWTOR account user name is xxGammaGamerxx and I'm having the same issue. Can't seem to subscribe through the website and gives me this error message:

 There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

Hello,

I am having the same problem. My swtor username is xXxDarkXLightxXx and everytime i try to subscribe, my payment method fails.

Hello, I am having the same problems. I contacted support and had my EA account password reset and still nothing has happened. I've tried to pay through the website itself and it won't let me. My swtor username is TestChamber.

@trodai94 

You need to reset the password on the linked EA account that account has the persona banesniper (not trodai94 your posting on now) that EA account uses a gmail email different to what is on the swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

@BigBlake68 

You will need to raise a ticket at help.ea.com for a banned ea/origin account with the persona carriec572  mail look compromised.

once that account is fixed the swtor account will work again

@MultiSubject401 

You need to reset the password on the linked EA account that account has the persona testsubject401 (not MultiSubject401 your posting on now) that EA account uses a gmail email it is different to what is on the swtor account 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Having the same issue here. My SWTOR name is Elektroputzi.

Steam subscription didn't work either btw.

@Elektroputzi 

Be sure to email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Edit: other then that your account is ok , if your seeing an error message on swtor.com , try using incognito mode with chrome or delete the web browser cache and cookies

I am having the same issue and hope to have it resolved

Username: Hehalf

@Hehalf 

You need to reset the password on the linked EA account that account has a generated persona (not Hehalf your posting with now) that EA account uses a bk.ru email (may be compromised)

use this link to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

same problem

login amorphlex