Forum Discussion

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@RedRoman87 

on swtor side the transactions appear as declined by the bank , chat to the bank to be sure etc

5 Replies

  • Hi! @proxos666 I'm trying to pay for the 6 month sub but I continue to run into an error where I can't purchase it at all. I've tried doing it in chrome and in incognito mode. Nothing goes through. My card hasn't been charged at all either. I've also changed my password twice. My username is: simplytifa. I'm in the US, if that helps at all.

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @SmoresYum 

    support see no issue on the swtor account , they can see a lot of rejected purchase by the bank, maybe try a different payment method and check with the bank if they see any issue with the card

  • Kedetx's avatar
    Kedetx
    3 years ago

    @proxos666 im stuck in preferred status and my payment says "open". payment has come out of my account and all. haven't had this happen before. Swtor account name is: Geedi 

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @Kedetx 

    support can see the purchase is still marked as open , however your account is subscribed correctly now

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