My US-based Visa Debit card, issued by Chase Bank, is "not compatible" with their system - according to three separate calls to customer service and two to my bank.
Nevermind that every time I attempt the charge, a $1 holding charge is made against my card, and that goes through perfectly fine.
F***ing stellar, EA. Well played.
Maybe tie that card to a paypal account ?
1 day before 2018 still having this problem
There will always be poeple with this problem, on a public forum can only suggest try a different payment method eg paypal, check account details match the card details.
Other then that may need to buy from amazon or similar which has 60 day cards etc.
CS phone numbers are at this link , account issues can only be discussed over the phone, there is no help that a forum can provide on this other the check the stuff above.
Having the same problem. Called support, but they did not know what to do. Tried on different PCs and browsers. PayPal does not work too
EA QV TeamCan you make sure the country you're in, the country on the payment method, and the country of your SWTOR account, all match? Sometimes if the country listed on your SWTOR account and the country on your billing info don't match, the system won't like it.
I got the same Error trying to pay for the 60 days but it has taken my money and has not upgrade my account.
What is the swtor username ?
Hi @proxos666 ,
I wrote to another topic yesterday and saw this one with a similir problem to mine. I've called CS as you suggested and had a go yesterday but I will check again with them today. The thing I've found out was, my problem occurs due to spefic charecters in my surname when I input the card info on the payment screen so today I was able to add a new credit card without a problem under my account tab by changing those characters.
But the new issue is eventhough I got the "this field has invalid characters" error while trying to pay for the 30 days, it has taken my money and has not upgraded my account. My bank says the payment is on hold by the opposite party.
My display name is King_Hotdog.
It's ok if you cant support me via forum as I will be calling CS again today.
Hey now i am getting An error has occurred while trying to process your request. Please, try again later. {0}
Just bumping this , I get this error : An error has occurred while trying to process your request. Please, try again later. {0}
Whenever I try purchase anything through the store, gets to the final stage and spits out the above message
EA cant even get taking my money right :c wtf
So I solved my own issue, looks like I am one of the rare individuals who can use the steam store, and only the steam store. I actually noticed I had some spare change in my steam wallet and decided to haphazardly see if I could purchase the lowest bundle of cartel coins. And it worked, just like that, so then I got brave and tried a sub, and that worked. Dont know why the swtor.com store does not work, but at least I can sub again. Thanks for the response Hero, +XP to you.
I'm having the same problem now... my SWTOR username is Rusharoo. Hope you can help me as well
Hey @proxos666
I'm having the same issue as the people above. Could you perhaps help me?
Displayname is AdeptusKyvoss.
Got the "An error has occurred while trying to process your request. Please, try again later. {0}" error too been trying to subscribe for days now ☹️
Browser/Incognito nothing worked.
Username: Malkaliv
Support said the account is fine, they said it is a payment issue for some reason , so maybe check with the bank etc
can try to remove and re-add the card details or try a different payment method also
Hmmm, I've tried adding/removing it several times in several browsers still nothing, apart from paypal(don't have) and card there isn't another method :/ I was subbed before like a year ago but canceled via the website, could that be causing an error?
can only suggest linking to steam or buy a digitalgame card from amazon for example
just be sure the accounts are linked prior to buying on steam https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-on-steam
Ok thanks will give it a go
