Forum Discussion

botipunk's avatar
botipunk
New Novice
6 days ago
Solved

Stuck on loading screen

Hi, I'm having trouble getting past the loading screen, just after pressing the Play button. I tried some steps from previous forum posts, but none of them worked. *ALT+ENTER *Direct x9 *Updated ...
pc
technical issues
  • proxos666's avatar
    proxos666
    5 days ago

    If you have a look at the end of the dxdiag you will see lots of crash reports showing

    Bccode 193
    Bccode 19e
     CbsPackageServicingFailure2

    These show something occurring at the system level rather then the game level and show signs of corruption occurring 

    Bccode 193, 19e can be due to hardware issues or driver issues although nordvpn for example has also known to cause bccode 193 as well, so it doesn't help narrow down the cause

    The package failure can be due to corruption in the component store to try and fix that you can open a command prompt as administrator and run the system file checker using 

    sfc /scannow 

    it should identify corruption and attempt to fix it

    after running the system file checker , run under a clean boot per this guide and see if any change 


    The system bios appears to be v4.02 and there have been a number of updates released, see https://www.asrock.com/mb/Intel/Z690%20Taichi/#BIOS  confirm that is your mother board and you can see the latest version is 21.06

  • proxos666's avatar
    proxos666
    Hero+
    5 days ago

    If you have a look at the end of the dxdiag you will see lots of crash reports showing

    Bccode 193
    Bccode 19e
     CbsPackageServicingFailure2

    These show something occurring at the system level rather then the game level and show signs of corruption occurring 

    Bccode 193, 19e can be due to hardware issues or driver issues although nordvpn for example has also known to cause bccode 193 as well, so it doesn't help narrow down the cause

    The package failure can be due to corruption in the component store to try and fix that you can open a command prompt as administrator and run the system file checker using 

    sfc /scannow 

    it should identify corruption and attempt to fix it

    after running the system file checker , run under a clean boot per this guide and see if any change 


    The system bios appears to be v4.02 and there have been a number of updates released, see https://www.asrock.com/mb/Intel/Z690%20Taichi/#BIOS  confirm that is your mother board and you can see the latest version is 21.06

    • botipunk's avatar
      botipunk
      New Novice
      4 days ago

      After trying the recommended steps step by step. When I performed a clean boot, I discovered that the Killer Analytics Service and Killer Network Service from "Rivet Networks" were causing this problem.
      I'm attaching an image in case this information might be helpful to anyone else.

      Thanks for the help proxos666​ 🤝

      • proxos666's avatar
        proxos666
        Hero+
        4 days ago

        Glad to hear you found the reason, and providing what you found as the cause

        May The Force Be With You

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