Just as title says. I paid through SWTOR.com site ongoing monthly subscription but payment isn’t recorded on my account yet payment has come out of my paypal. I previously had it on my credit card but card got stolen so now all my game subs are paid via PayPal. I have plenty of Cartel Coins as I have been subbed since 2014 but now I can’t even contact anyone to find out what is going on. Very frustrating. I’m in Australia which makes it even more difficult to call customer service in their allocated times. Can’t ask for help via in-game because it’s only available to subscribers, can’t post for help on SWTOR forum for help because need to be subscribed, no email contact to get information/assistance. my small guild is suffering now because of me being preferred guild perks are limited and any credits I earn now is going to escrow? I don’t even know how to access that or how much my credits is in there. please help

@KatoKruz Account issues regarding money cannot be handled on the forum, you will need to call swtor cs so they can investigate this further, no transaction has been made on this account since September. so another account has to exist.

@N004Drake wrote: Make sure to get in touch with paypal as well! they may be able to refund you the money or dispute it or something. EA / Swtor can and will ban ea/origin and swtor accounts for chargebacks, recommendation is to "always" request refunds through CS to avoid these account issues. Quick google Example of this occurring at this link

@KatoKruz Okay is this the first renewal you have done and it isnt showing you as subscribed, or have you been paying for it for awhile and never have been subbed?@proxos666 Might be able to help with this. Please Standby.

@KatoKruz It appears you may have a few swtor accounts, if you cant locate the one that made the purchase , give swtor cs a call say with skype if your phone plan doesn't include free calls to the UK I looked into skype recently and they had a AUD $4.99 for unlimited calls for a month to the UK , however they also offered me the first month free if that helps. For me in Sydney hours are 2 am to 11 am and they are 7 days if the weekend is easier

@KatoKruz if you cant locate the account that you are paying a subscription on, then phoning is the only option i am afraid

SWTOR subscription paid but still preferred

15 Replies

N004Drake
6 years ago
@KatoKruz Okay is this the first renewal you have done and it isnt showing you as subscribed, or have you been paying for it for awhile and never have been subbed?

@proxos666 Might be able to help with this. Please Standby.
KatoKruz
6 years ago
@N004Drake I have changed credit cards/ payment plans in the past even ended subscription and restarted subscription again and haven’t had any problems this is the first time I have had this issue. Previously it would take a couple of days then preferred status would become subscribed, this has now taken 2 payments and still showing as preferred.
proxos666
Hero+
6 years ago
@KatoKruz

It appears you may have a few swtor accounts, if you cant locate the one that made the purchase , give swtor cs a call say with skype if your phone plan doesn't include free calls to the UK

I looked into skype recently and they had a AUD $4.99 for unlimited calls for a month to the UK , however they also offered me the first month free if that helps.

For me in Sydney hours are 2 am to 11 am and they are 7 days if the weekend is easier
KatoKruz
6 years ago
@proxos666 Have 1 account on 1 email and 1 username that I have made payment on.
proxos666
Hero+
6 years ago
@KatoKruz

Account issues regarding money cannot be handled on the forum, you will need to call swtor cs so they can investigate this further, no transaction has been made on this account since September. so another account has to exist.
KatoKruz
6 years ago
@proxos666 Is there really no other way to contact cs? An email contact? I work split days so phone calls between 2am and 11am is difficult as I’m at work for most of that time.
proxos666
Hero+
6 years ago
@KatoKruz

if you cant locate the account that you are paying a subscription on, then phoning is the only option i am afraid
KatoKruz
6 years ago
@proxos666 Like I’ve said there is only one account. I realise this is only a forum and I thank you for your info. It just seems absurd that making a phone call, overseas call at that, when an email with screen shots can show more than a conversation. Is cs open 7 days or are they only Monday to Friday? I get 1 day off work just happens to be a Sunday. Has anyone also had any experience talking with Customer Service? Just want to know how long I’ll end up being the phone for.
N004Drake
6 years ago
@KatoKruz other threads talking about subscribe not switching have all lead to CS and didnt return. So i would assume it got fixed.
KatoKruz
6 years ago
@N004Drake So I got an early finish off work this morning and managed catch CS about my predicament before they closed. 40 minutes calling Australia to UK On mobile, with no resolution wasn’t exactly what I had in mind. Getting escalated to their Accounts Department but can’t give me an eta on when they will get back or if it will get resolved.

I will update again when I get a response from them.

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SWTOR subscription paid but still preferred

15 Replies

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