Voice Desync

@MassCause488 

the only thing that initially comes to mind is remove any overclocks on the motherboard especially the FSB and see if it persists

Thank you for the suggestion. How would I go about doing that? I am not expert although I have become more tech savvy as I have gone through this entire troubleshooting process. My motherboard is manufactured by HP, product named 84FD. 

@MassCause488 

if you need to ask, its unlikely that is the cause 🙂 

i have flagged this with QA to see if they have any feedback to offer on a cause, will be at least 8 hrs before a response from them

@MassCause488 

if you can provide a dxdiag per https://answers.ea.com/t5/General-Discussion-Technical/Guide-Posting-a-DxDiag/m-p/4832663/highlight/true#M70799 

would be handy , i also presume you have system power options set to high performance ?

@proxos666 

Great thanks. The motherboard was the last frontier I was afraid to approach due the consequences it can have. No, I placed the power plan back to the default HP recommended power plan. Although the HP recommended power plan has min/max processor power at 100%. 

Attached is the dxdiag text file. 

@MassCause488 

playing swtor always recommend using high performance, but as long as there is no visible difference to the one you have set then it also doesnt matter 

am going out for a while now , but quick look at the dxdiag shows crashes with the Dolby Theatre software you are using (DTSAPO3Service.exe) , which is related to sound , whether it has bearing on the desync not sure

@proxos666 

I appreciate your analysis. That crash report does not surprise me as I sometimes have to reset my audio devices several times for the SWTOR sound to kick in. I do not have this issue with other applications. Approximately two days ago I was disconnected from the server in the middle of combat (rarely this happens) and was able to successfully log back in after exciting the game and starting it up again but no matter what I did the sound did not kick in until I restarted my PC. 

Like you said, not sure if related but worth a mention.  

@MassCause488 

Support are unaware of any bug causing desync with the audio 

One thought is if this is via the bose headphones, the headphone audio could desync, this is an issue with the headphones as opposed to the game

few examples threads 

https://www.reddit.com/r/headphones/comments/aqdn3l/bose_qc35ii_audio_lag_driving_me_nuts/

and

https://linustechtips.com/topic/1070847-bluetooth-audio-latency-issue-with-bose-qc35-ii/

@proxos666 

Thanks for reaching out to QA and doing the additional research on the Bose QC 35. At first, I thought the issue was the headphones as well because of those same forum links you posted (and many others), but the desync was still present after I switched to Sony WH-1000XM4 and Sony WH-1000X M3 headphone models. I also tried all three headphone models with the direct audio jack connection with no improvement. I also tried to turn off my Wi-Fi router and have direct ethernet connection in case that was causing issues but that also saw no improvement. 

I tried all of this again right after I read your last post in this thread just in case. A few weird things happened that I had no encountered before. When I plugged the headphones in directly through the audio jack (both Sony and Bose separately), the same quest giver that I was testing the sound on stopped having lip animations altogether. Instead only body movements (including eye blinks) would happen with mouths either staying wide open or closed. Each dialogue phase would also not move on by itself sequentially unless I pressed the spacebar and move it on manually. Additionally, throughout this time since plugging in the headphones, no sound whatsoever would play in the game. When quitting the game, the game would sort of crash and a Windows pop up saying to close down the program forcefully would show up. Once the game was restarted, all sound and lip animations came back to normal (normal meaning desynchronized for me). While there was no sound playing in the game and prior to quitting the game, I tabbed out and was able to hear sound on Youtube with no problem. This complete disappearance of lip animations did not occur when swapping between Bluetooth connected headphones. I reset the quest giver each time by abandoning the mission and restarting the conversation. 

I managed to grab a video of the peculiar complete lack of lip animations with no sound using my NVIDIA overlay. I also grabbed a video with the lip animations and sound present (although desynched in my opinion) from the same quest giver. Is it OK if I send the two videos in? I also have a video of the desync from a different character as well. This way someone watching the videos would be able to tell if the delay is truly being cause by something on my end versus the game, correct?

@MassCause488 

What i do know with swtor and directx 9 sound , you cant change the sound source without closing and restarting the game, if a sound source is changed mid game it is likely to crash and have issues