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EA_Vendcera's avatar
EA_Vendcera
Icon for Community Manager rankCommunity Manager
2 years ago

Cheating and Appeals Process

Hello Holotable Heroes, 

We have updated our process for you to submit a cheater or to appeal a ban. 

To submit a potential cheater, please fill out this form: https://forms.gle/SDaJmjYy1is2M8Rn7 

To appeal a ban, please fill out this form: https://forms.gle/BdaiA13JqiaZGDPbA 

Submitting a person as a potential cheater does not mean they will get banned automatically. We will investigate the account and act accordingly. For Privacy reasons no notification will be sent to tell you if any action has been taken. 

Appealing your ban does not mean you will be unbanned. You will not be informed on any decision we make. Bans issued under the previous cheater investigation system will not be investigated. 

We understand cheaters ruin the fun of any video game and it’s frustrating to see that happen here.

Under the previous system to address cheating in SWGoH, we banned more than 4,000 cheaters and we anticipate actioning on more with your help. We are aware that people will go to extreme lengths to cheat at a Video Game (Sounds weird saying that, but those people do exist). We take fairness seriously and we will not tolerate cheating in SWGoH.

With your help we hope to remove bad actors that negatively impact players experiences and deter others who may be tempted to. We look forward to continuing to make SWGOH a place you enjoy.

Thank you for your continued support, see you on the Holotable!

-SWGOH Dev Team

54 Replies

  • harvestmouse1's avatar
    harvestmouse1
    Seasoned Ace
    23 days ago
    DavidMasterK9 wrote:

    I sincerely regret the circumstances that led to this situation and assure you that I have learned a valuable lesson. I am committed to securing my account and will not share it with anyone in the future.

    There's just no chance.  Unfortunately, your account has benefitted from cheating.  It is no longer in the same place it would have been, if it had been played within the rules.  There is no way of rewinding those benefits.  Your account will always have benefited from cheating.  Therefore, even if your story were true, it can never be opened again.  It just not even an option, no matter how sorry you are or how much you beg.

  • fqvn6p4i419t's avatar
    fqvn6p4i419t
    Seasoned Novice
    2 days ago

    You need to add Coliseum to the choices. I just reported a person with a 3 star level 0 Storntrooper Luke who bumped me from 5th with 2 rounds, 22,500 score!! Obvious cheater!!

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