DO NOT BUY ON WEB STORE - Money stolen

I update this post just to warn everybody...

Someone help me on the forum to get called by EA to solve my issue. I let you know that the person at phone ask me to make one more ticket to get help and so he can bump my ticket with high priority....

So i made this ticket from in game features. The chat told me, to be filed, to create a ticket from In game assistance.... I was just very angry, but i made it.

And this other one ask me to do so, they have to get in game infos by creating an in game ticket.... I can no more handle this...

I try more more time... and you know what ? I can no more create ticket due to the fact i have too much ticket because EA help ask me to create more ticket !!!!

Do you really want to give money to them ???

Hello everyone, i continue to update this.

2 month Later, i continue not to have a resolution to my issue.

2 weeks ago, they told me they will contact me back to solve this issue within the week that was coming. After this 2 weeks, i ask them to call me back, and what a surprise the person at the phone told me to make an other ticket.

I'm so upset, i'm so angry ! 2 month i'm waiting and always nothing ! No one care about i paid something, they got my money don't give anything back and leave all like their customer was garbage.

EA Games, you are a shame in this world

I had that issue. Bought something, cant remember what, and I got charged twice for the same transaction. Called my bank to dispute the transactin. CG gave me a small amount of crystals as a compensation, but it was nothing but miserable. Call your bank, dispute the transaction and get your hard earned money back

A person of my guild told me the same.
But as i received crystals, and i'm a French in France, i don't know if they will give my money back.

But i will try

Never have, never will.

I update again this post.... to let you know how EA cares about you.

2 month and a half that i can't get what i bought. They asked me again to make an In Game ticket that after dozen and dozen of ticket a finally succeed to do.

I discuss with the EA chat that check all needed. He verified my mail, even demand to communicate number send by mail. Checked my purchase, found it, even saw and told there was an issue and they gave me crystals instead of the pack. He send to the dedicated team, to what they answered me by email.

They asked me more specific details that i gave them, and no what ? They ask me AGAIN to make an In Game Ticket !!!!!!! I let you see this in this 2 pictures the complete mail discussion

DM me your ally code

I'm updating this thread again... i want to show how support can be helpfull (it's ironic)

They ask me for a hundred time to create an In Game ticket, i show you the whole conversation, and i circle you in red the support saying me i did right, and all is ok. It's an in game ticket etc etc...
Then, the next picture the mail i received, from the same case asking me to create an in game ticket

The answer right below

 Is this just a joke ?

I just realise that YOU CAN'T ask them anything because they don't want to do anything...

What i'm supposed to do now ? I'm just asking....

Update and end of the story....
After a long fight, EA_Gunner just upper help me directly, and i finally got what i've bought.

I stay impressed by the difficulty do talk with tchat support, without crying on theses forum i surely never got this. Hope my case will help others.