GAC Disappeared!

"Austin9370;c-1950181" wrote:

"BeralCator;c-1950130" wrote:

"Austin9370;c-1950097" wrote:
There are a lot of people who "think" they did something innocently enough, but doesn't make it a reality. Every time I see this posted CG notes they didn't join per their log. The same thing will happen next GAC as well. Maybe it's an issue, but I really doubt there is code to throw you out of a game mode. People use "bug" and "glitch" as an adjective to explain things they don't understand.

That said, blaming your user base isn't a very good business move. Ultimately CG is responsible for providing a clear UX and if there's a recurring issue with people thinking they signed up when they haven't, the solution is for CG to simplify the process rather than to tell their customers they are ****.

The UI is very clear relative to reasonable expectations. More often people simply forget to do things or thought they did. In a make believe world sure, UX would make participation 100%, but that's not logical due to the human element. People have my sympathy, but to blame CG is absolutely incorrect in this scenario.

They could remove the necessity to click twice to join the current GA. They could institute a reminder with a hour before lock in for those who haven't signed up. They could have a clear colored indication where the current GA icon is showing red if you aren't signed up and blue if you are.

I'm not completely absolving the player base of blame, but if the issue is recurring it's indicative that the process should be rethought or simplified and that too many assumptions are being made about players' a priori knowledge or general competence.

I teach at the university level, and every year I discover 10-20% of students learn/perceive differently from how I do. They aren't stupid people, but for whatever reason my standard approach doesn't register. The onus is on me to present things a few different ways to get maximum coverage of learning/cognition styles.

Initial report we were given is that all the reports they have investigated, the player did not join GA.

Hi folks, as mentioned above, there are some confusing parts of the UI, (such as earning feats and being placed in a division automatically) that may cause players to think they joined. Please post your Ally Code for us to investigate further if you believe that you did join but are not able to participate in Grand Arena Championship

"ToxicFish;c-1950432" wrote:
If you joined and didn't deploy defence, does this have an impact?

it makes no difference in this matter. if you were in the event and are now out, you should post an ally code to see if they can help and figure out the issue.

"BeralCator;c-1950281" wrote:
They could remove the necessity to click twice to join the current GA. They could institute a reminder with a hour before lock in for those who haven't signed up. They could have a clear colored indication where the current GA icon is showing red if you aren't signed up and blue if you are.

I'm not completely absolving the player base of blame, but if the issue is recurring it's indicative that the process should be rethought or simplified and that too many assumptions are being made about players' a priori knowledge or general competence.

THIS

"BeralCator;c-1950130" wrote:
That said, blaming your user base isn't a very good business move. Ultimately CG is responsible for providing a clear UX and if there's a recurring issue with people thinking they signed up when they haven't, the solution is for CG to simplify the process rather than to tell their customers they are ****.

AND THIS

"alikssepia;c-1950685" wrote:

"Kyno;c-1949903" wrote:
Can you post a link to your Answers HQ post please.

Mine is https://answers.ea.com/t5/Bug-Reports/GAC-disappeared/m-p/8155660/highlight/true#M30742

Ally Code: 251-184-386

We also need answers to the following questions:

Q) What is the action plan here? What are the next steps?
Q) How do we (all the players on the list) get to participate in GAC?
Q) What steps can be taken to make sure this does NOT happen again?

Dude, you need to chill out. You have no one to blame but yourself for not clicking join.

It's funny you're so demanding when you made the mistake. Show a little gratitude while their confirming you simply failed to click join.

"alikssepia;c-1950794" wrote:

"Kyno;c-1950738" wrote:
Also, the UI follows the same pattern as raids and other events. First button brings you to a view, next button brings you into the event as a member of said event. Consistency is key to a clear and usable UI.

Agree. Consistency is priority. But you don't get assigned ranking before you have joined raid. So, at least in this part, consistency is broken. One of mods, or devs mentioned that this may be confusing. If this is confusing, and they acknowledge it, then there's a space for improvement, right?

Who could have known one can take part in Feats without taking part in GA, whereas some Feats are directly linked with player's activity during GA? It's not obvious, and I never saw it discussed or mentioned. I think it's the first time people came to realise at all that they may be disconnected if you forget to do something.

"Austin9370;c-1950762" wrote:
Dude, you need to chill out. You have no one to blame but yourself for not clicking join.

I made a mistake, but it turns out that the renewed enrollment process was "confusing", to use the word the devs used themselves. Seems like there are two parties to blame.

"Austin9370;c-1950762" wrote:
It's funny you're so demanding when you made the mistake. Show a little gratitude while their confirming you simply failed to click join.

I think I deserve the same gratitude from the devs for raising/supporting this topic on forums and helping them make the game better. There's an issue, and the issue needs to be solved for other people not to get confused in the future.

When I'm demanding answers here's what I expect to hear:

Q) What is the action plan here? What are the next steps?
Q) How do we (all the players on the list) get to participate in GAC?

We need an explanation if we're locked out from GA for the rest of the Championship or still have a chance to join next week.

Q) What steps can be taken to make sure this does NOT happen again?

The devs could take notice of cool ideas - say, making a GAC/GA icon that changes color once you've joined.
They could have made a separate thread in the Announcements section and explain that while we're all authomatically enrolled in GAC, it doesn't mean we've joined GA, because it's confusing.

I think it's normal to provide feedbak and get answers from the devs, whereas your "chill out, dude" adds nothing to the discussion.

Again with the self righteousness...you deserve nothing regardless of what you believe.

However, feedback is good to improve a system. Misplacing blame and acting like a crime was committed against you is laughable.

Sure, the system can be approved, but self accountability and simply paying attention works for most people.

"Austin9370;c-1950810" wrote:
Again with the self righteousness...you deserve nothing regardless of what you believe.

However, feedback is good to improve a system. Misplacing blame and acting like a crime was committed against you is laughable.

Sure, the system can be approved, but self accountability and simply paying attention works for most people.

Oh, great, you saved my whole quote, thank you. My post disappeared and I was afraid I need to retype it.

I don't know what made you think in terms of "crime" - it wasn't I who used such words as "blame" and "mistake" first.

I'm just providing feedback and was a bit tired of being ignored the whole day yesterday trying to reach devs or mods. Glad they're following the discussion now.

Pls don't lecture me, it adds nothing again.

Repeating my previous reply which disappeared.

"Kyno;c-1950738" wrote:
Also, the UI follows the same pattern as raids and other events. First button brings you to a view, next button brings you into the event as a member of said event. Consistency is key to a clear and usable UI.

Agree. Consistency is priority. But you don't get assigned ranking before you have joined raid. So, at least in this part, consistency is broken. One of mods, or devs mentioned that this may be confusing. If this is confusing, and they acknowledge it, then there's a space for improvement, right?

Who could have known one can take part in Feats without taking part in GA, whereas some Feats are directly linked with player's activity during GA? It's not obvious, and I never saw it discussed or mentioned. I think it's the first time people came to realise at all that they may be disconnected if you forget to do something.

"Austin9370;c-1950762" wrote:
Dude, you need to chill out. You have no one to blame but yourself for not clicking join.

I made a mistake , but it turns out that the renewed enrollment process was "confusing", to use the word the devs used themselves. Seems like there are two parties to blame.

"Austin9370;c-1950762" wrote:
It's funny you're so demanding when you made the mistake. Show a little gratitude while their confirming you simply failed to click join.

I think I deserve the same gratitude from the devs for raising/supporting this topic on forums and helping them make the game better. There's an issue, and the issue needs to be solved for other people not to get confused in the future.

When I'm demanding answers here's what I expect to hear:
Q) What is the action plan here? What are the next steps?
Q) How do we (all the players on the list) get to participate in GAC?
We need an explanation if we're locked out from GA for the rest of the Championship or still have a chance to join next week.

Q) What steps can be taken to make sure this does NOT happen again?
The devs could take notice of cool ideas - say, making a GAC/GA icon that changes color once you've joined.
They could have made a separate thread in the Announcements section and explain that while we're all authomatically enrolled in GAC, it doesn't mean we've joined GA, because it's confusing.

I think it's normal to provide feedbak and get answers from the devs, whereas your "chill out, dude" adds nothing to the discussion.

"alikssepia;c-1950818" wrote:
Who could have known one can take part in Feats without taking part in GA, whereas some Feats are directly linked with player's activity during GA?

Anyone who was paying attention during the previous two GACs.