Guildmate separated from her account
Hoping someone can provide some insight, or direction as to where to go from here.
A long-time guildmate suddenly got separated from her account. When she logs into the game (on iPhone), it's to a new, level-1 account. Meanwhile, her actual account (pushing 8m GP) is still in the guild, with a new username, sitting idle for 6 days now. I haven't removed the account from the guild roster since it seems like it should be easier to pinpoint this way.
She's tried contacting Support and all of the folks she knows, including a couple of podcasters. Nothing seems to be helping. She's been directed to iTunes and the like (sorry, I'm an Android guy and don't know that stuff), but with that approach all roads lead to the new level-1 account.
She most definitely does not want to start over, and would like to keep playing the game (playing it and chilling with our guild helped her through chemotherapy), but has no ideas left. Is pretty much ready to give up, and it would be very sad to see that happen.
With the actual account sitting in our guild roster idle it seems like it should be simple for someone at CG to see that account had been connected to her, and reestablish that connection, or troubleshoot how the instructions given by Support have thus far not been successful.
If anybody can recommend a specific dev or Apple-genius who's seen this sort of thing happen before, we'd greatly appreciate it. Please either direct-message me here or contact me on Discord (DocDoom#3475).
A long-time guildmate suddenly got separated from her account. When she logs into the game (on iPhone), it's to a new, level-1 account. Meanwhile, her actual account (pushing 8m GP) is still in the guild, with a new username, sitting idle for 6 days now. I haven't removed the account from the guild roster since it seems like it should be easier to pinpoint this way.
She's tried contacting Support and all of the folks she knows, including a couple of podcasters. Nothing seems to be helping. She's been directed to iTunes and the like (sorry, I'm an Android guy and don't know that stuff), but with that approach all roads lead to the new level-1 account.
She most definitely does not want to start over, and would like to keep playing the game (playing it and chilling with our guild helped her through chemotherapy), but has no ideas left. Is pretty much ready to give up, and it would be very sad to see that happen.
With the actual account sitting in our guild roster idle it seems like it should be simple for someone at CG to see that account had been connected to her, and reestablish that connection, or troubleshoot how the instructions given by Support have thus far not been successful.
If anybody can recommend a specific dev or Apple-genius who's seen this sort of thing happen before, we'd greatly appreciate it. Please either direct-message me here or contact me on Discord (DocDoom#3475).
