The fact is you only really listen when your bottom dollar is being hurt. The best way I can think of to show that you want to do what is best for the game is to revert back mods out of the game until they can be implemented and not triple peoples power. I was expected a negligible upgrade from mods but it was far beyond what anyone thought and it threw the entire games balance out the window. Then today you made reactionary changes that made things even worse if that was possible. Peoples characters that they are heavily invested in are broken.
So congrats. You did something so bad that most of your player base is furious and I see a lot of people getting refunds on what they have spent. This is one of the only ways to really get your attention because it raises a lot of eyebrows when money is going the other way.