I've been thinking about this whole thing for a while this evening and it finally occurred to me the core of the whole problem.
Unfortunately the way this has all been handled (as well as the historical record from past episodes similar--but not as egregious) has made all the people that have cared so much about this game realize that the developers really don't care at all, except in the bottom ($) line. This is ultimately understandable as everyone here needs to make a living, but the starkness of the reality has hit people hard. This disillusionment has expressed itself in many different ways in the Forum over the last couple days, and the bottom line is it has made lots of players that have spent loads of money simply walk away. Once the trust is gone so completely it's almost impossible to get back. It's a sad thing to watch, and really didn't have to happen I don't believe.