Forum Discussion

Nouwer's avatar
Nouwer
12 months ago

Problems with purchases of the new packs

Hello everyone,

I have not been able to contact someone in support for this issue, I use this forum to find some help in purchasing the new packages to get Rey and bb-8.

I purchased two packages today, one the purchase was made, the other (BB-8) the money was debited but the purchase was not made, I attach an image of today's transaction

Thank you.


  • scuba75's avatar
    scuba75
    New Rookie
    12 months ago
    You restarted and checked, those units?
    The purchase just modifies the units.
  • Nouwer's avatar
    Nouwer
    12 months ago
    They tell me that the purchase was effective and the system shows that I have the content of the pack, but in the game there does not appear to be any content, does anyone know what I can do? How can I restart or restore the process?
  • Nouwer's avatar
    Nouwer
    12 months ago
    Ok, I bought three packages:

    - BB-8
    - Radus
    - Resistance

    I received only two of the three Bundles:



    But I didn't receive the BB-8 bundle:


    My wallet and proof of payments through Google Play:

  • scuba75's avatar
    scuba75
    New Rookie
    11 months ago
    "PlayerJ;c-2444668" wrote:
    It looks like you bought the wrong pack.
    The game has 5 packs!

    Star Killer for 50$
    Resistance for 10$
    BB8 for 10$
    Jedi Training Rey for 10$
    Raddus for 20$





    It looks like you bought:
    - Resistance
    - JTR
    - Raddus


    Vets not r5, so not jtr pack

    "Juggernout0325;c-2444649" wrote:
    Ok, I bought three packages:

    - BB-8
    - Radus
    - Resistance

    I received only two of the three Bundles:



    But I didn't receive the BB-8 bundle:


    My wallet and proof of payments through Google Play:



  • Nouwer's avatar
    Nouwer
    11 months ago
    "DeusArt;c-2444694" wrote:
    Try


    I have done it and it's still the same, the support people tell me that I actually have the pack, but I still have the pack for purchase and I still don't have the characters from the BB-8 bundle in R5. You can see it with my ally code: 866-898-846

    I contacted Google Play and the credit card providers, they told me that the purchase was indeed made.

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