"Skinless;c-2325881" wrote:
"BeralCator;c-2325872" wrote:
This was the gamble they took when they moved crystal income to GAC. Instead of a server issue potentially costing someone one payout (realistically 200 crystals at most if someone can't climb from 5 to 1 in time due to an error), you now have people losing 700 crystals for the win, 250 for the Event, and potentially another 140 if they are demoted to a lower Division as well.
To your point exactly on this, I’ve seen people talking about wanting compensation (which is a potential large spectrum of amounts) and the biggest thing that also comes to mind is, if everyone who was affected received it, then say you still won even with the crashes, do you then get double the rewards? That feels wrong getting double since even with crashing it wouldn’t be affected. But take the other side of it where they only give rewards to those who lost and were affected, is this 100% able to verify and trace so nobody is missed?
Unless they reset this match, there’s no right to way to fairly compensate anyone affected. And even if they reset, congrats, we all just saw our opponents defense first hand, there goes a fair match of unknowns.
*edit for minor spelling error
All good points.
In a perfect world, I would say that everyone who experienced a lost match due to "server maintenance" and lost their matchup should receive up to 950 crystals (anyone demoted as a result of the loss would receive another 140). Even though some of these people may have lost the round anyway, we cannot *know* this for certain; we can't just look at score as that one team lost may have been the only counter for a certain team.
However, I am skeptical they can write a script that can be this precise.
The best I think would be possible would be to look for people who lost the round that had battles of 0:00; this can indicate either a server-side disconnection or someone deliberately force-quitting in airplane mode. It would inadvertently gift crystals to a few people who didn't experience the error, but whatever; I'd rather have too broad a make-good than too narrow.
TBH, even just sending crystals to everyone that are equal to a round win and one event upgrade (950 for Kyber 1, 875 for Kyber 2, etc.) would be fine with me. To me it is less about perfectly compensating the issue as it is about punitive damages to CG (and shareholders) for failing their customers. Having to give everyone what is ostensibly a $5-10 gift certificate may motivate them to devote more resources to ensuring a positive and fun game experience (which this most certainly has not been).
I'd really like them to see it as a choice between reinvesting in their game by buying more servers/hiring more staff rather than giving out constant make-goods.
Capital Games Team
