I agree with the op, drop rates are horrible, you shouldn't have to auto a battle using a whole refresh of energy to not get a piece of gear that's obtainable at level 10, what is their thinking on this? You will buy more crystals for refreshes? Highly unlikely, the gear and shard grinds are ridiculous. Don't get me wrong I love this game but upping drop rates and possibly lowering credit costs to upgrade characters would go a long way to help people enjoy it more, and they would still make plenty of money off of the game.