I currently have three tickets open with EA Support. Every one of them I have created using the:Settings > Help > > Raise caseThen nothing seems to happen for a while and you get an email back saying:"Thank you very much for contacting EA Help my name is ****, To assist you better, I ask you to create an in-game ticket:"This is maybe the twelfth reply I have had on one of my cases, yet they come back with this. Can someone please help me as your support infrastructure seems to be distinctly lacking.

Under setting in game there is a 'Help' button. I think that's what they mean.That will redirect you to EAHelp, but I think it automatically attaches your ally code for them.

"Kyno;c-2121477" wrote:Under setting in game there is a 'Help' button. I think that's what they mean.That will redirect you to EAHelp, but I think it automatically attaches your ally code for them. I am following that exact route, I will message you a video so you can confirm.Also a lot of replies to this and they all seem to have disappeared... Can you confirm why the level of censorship has been applied. Not even a reply from TVF...

I gave up on their support. I’ve put in a few tickets of the years and they seemed clueless. A couple issues got resolved but the other ones did not. I would submit the incident with all the info needed and they reply back asking for the info I had already given them. The last one I did had to give the the same Info 4 times. They’re ridiculous

I am currently proving that this thread is not censored by posting in it.

"TVF;c-2123908" wrote:I am currently proving that this thread is not censored by posting in it.Thank you very kind however I suspect that censoring you would not be in the bailiwick of the mods as your ability to toe the line whilst sailing dangerously close to disparaging people with almost every post you make is almost supernatural. In the exceptional collegiate spirit you are showing please you also please confirm that there are a number of replies from June 10 that are not showing in the thread.

"To assist you better, I ask you to create an in-game ticket" - Why/How

16 Replies

NotRealUltra
Legend
6 years ago
"Kyno;c-2124125" wrote:
If someone posts on a topic and they are off topic and this leads to a line of discussion that is also off topic they will all be removed if I am trying to keep.something open to offer support on a topic. The other option would be to close a thread.

There are a few rules in the Forum Guidelines, so yes they may not have been profane. But they can still be removed.
A stickler for rules
hummer81
6 years ago
"Darthshaow;c-2124143" wrote:
Can confirm mods working overtime, still no formal address from CG that I have seen.

Now to “stay on topic” I would absolutely love a help or ticket system that went directly to Capital Games it would give them an idea of problems within the game and how large/widespread the bug is.

it would be nice to just have some consistency to start with. Reporting correctly only to be told to report again (standard first line support tactic to get rid of the customer) by the same method you used previously is the only consistent thing.
BobcatSkywalker
6 years ago
"Thank you very much for contacting EA Help my name is ****, To assist you better, I ask you to create an in-game ticket:"

This is maybe the twelfth reply I have had on one of my cases, yet they come back with this. Can someone please help me as your support infrastructure seems to be distinctly lacking."

Sounds like a customer service bot makimg an auto response. Gonna be hard to ration with a bot.
mrsjroney
New Adventurer
6 years ago
Have you tried calling EA help line (its on topic for advice, mods)

Lack of support is another sign the game has reached its end point. Disappearance of devs on a 100m a year game, is a sign they are all working on swgoh2, while trying to milk out the end out one dispite what TVFoxnews will tell you
hummer81
6 years ago
I notice some people seem to be offered a live chat option however all we ever get offered in the UK is the email us.
bluemaelstrom
6 years ago
Whenever I've tried to submit a support ticket I fill out the info and try to submit it, but nothing happens. The page just sits there. Their technical support needs technical support.

Forum Discussion

"To assist you better, I ask you to create an in-game ticket" - Why/How

16 Replies

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