My feedback sandwich for EA:
Like: You refunded the Finn leadership materials after proficient outcry from the base
Dislike: You hid the apology and refund message behind some 'additional tweaking needed for P1' crap - would have done you a lot better for PR to just say sorry, you've re-assessed, and will issue the refund
Like: Yeah, I didn't really have another one.
Thanks for the refund, but instead of being smug about it, you could have done a lot better with the message that went along with it. A simple sorry goes a long way, rather than giving us some long cry story about how you've had so much trouble with the rework, and it's only because of additional rework you're doing this. REALLY poor move from a PR standpoint.
