Forum Discussion
7 years ago
I find the content in the game fun and engaging (excluding the Sith raid...it’s the worst). I can tell the developers put a lot of time and energy into the concepts that become the product. The best idea I can bring is to release new content with available support staff following the release to ensure the content is received and enjoyed as intended. Despite careful planning and research, large projects that are pushed globally are bound to have some problems. That is not such a big deal if there is a plan in place that assumes problems with the plan to address them. It is far easier to prevent frustration than to manage it once it is present. Maybe have a full support team available for 12 hours to receive feedback starting 4 hours after content is released. Also maybe if a significant amount of time and energy is spent hyping an event or weekend they could have some people available to address issues during the event itself. I am sure there are lots of areas you can make an impact on this game and it’s customers through improving communication. Timing and availability are critical aspects of communication and though one person can’t accomplish this alone it could definitely be improved upon. In short, customer service is what this game is missing and people wouldn’t complain about communication if they felt they had true customer service available.
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