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nickorapp2003's avatar
nickorapp2003
Seasoned Newcomer
10 days ago

Appo Bundle Missing From Shop

Hello I have tried to buy the $30 Appo bundle in the webstore. I also bought other stuff but the Appo bundle didn´t get into my account. When I go into order history it says I have 2 Appo bundles pending. Can you help me remove the pending purchase so I can buy it again? I have removed the payments methods so nothing will be charged hopefully

Ally code - 971-296-615

4 Replies

  • Have you tried to use PayPal? Looking at your account, both purchases failed on our end. 

  • nickorapp2003's avatar
    nickorapp2003
    Seasoned Newcomer
    10 days ago

    Yes I alwas used PayPal. The thing that I couldn`t understand was that I could buy crystals with PayPal before the bundle and after the bundle. But the bundle was a problem for me to buy

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    10 days ago

    Shared your details with Studio. We saw similar reports in the past with PayPal purchases failing but showing up as pending for players. 

  • nickorapp2003's avatar
    nickorapp2003
    Seasoned Newcomer
    10 days ago

    Okay, will the bundle show up again or is it gone for me?

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