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nickorapp2003's avatar
nickorapp2003
Seasoned Newcomer
9 months ago

Appo Bundle Missing From Shop

Hello I have tried to buy the $30 Appo bundle in the webstore. I also bought other stuff but the Appo bundle didn´t get into my account. When I go into order history it says I have 2 Appo bundles pending. Can you help me remove the pending purchase so I can buy it again? I have removed the payments methods so nothing will be charged hopefully

Ally code - 971-296-615

4 Replies

  • Have you tried to use PayPal? Looking at your account, both purchases failed on our end. 

  • nickorapp2003's avatar
    nickorapp2003
    Seasoned Newcomer
    9 months ago

    Yes I alwas used PayPal. The thing that I couldn`t understand was that I could buy crystals with PayPal before the bundle and after the bundle. But the bundle was a problem for me to buy

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    9 months ago

    Shared your details with Studio. We saw similar reports in the past with PayPal purchases failing but showing up as pending for players. 

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