Bought Resistance Rising Lightspeed Bundle and got only Crystals instead

I purchased the “Resistance Rising Lightspeed Bundle” ingame on pc. 

Instead of the bundle contents, I received 5.085 crystals. The bundle was not granted. I had none of those Characters in the Bundle even close to Relic 6 or 7 Stars. 
Please grant me the correct bundle contents retroactively or refund the purchase amount.

Troubleshooting already done:

1. Restarted the game and re-logged
2. Checked on a different device
3. On iOS, also ran Restore Purchases
4. Checked in-game inbox

Ally Code: 711-817-669