Bought Resistance Rising Lightspeed Bundle and got only Crystals instead

I would rather receive the contents of the package than a refund or the crystals. 

Can someone please just sort this out? It's 2 days already and there is still no response via EA Help. I hope I still get the units, otherwise the Raddus Pack was also for nothing. The Pack expires today and it would be a shame to only get the half of the requirements for Rey because EA delivers the wrong Items.

Day 5, still unresolved. 

What I’ve done so far

Opened a support case with full info on helpshift (Ally Code, Player ID, time, amount, EA order #).
Provided proof of purchase per request: EA invoice + PayPal transaction details, plus in-game screenshots (Crystal credit and missing bundle) and purchase history.
Reiterated clearly that I do not want a refund, I want the bundle.
Received followups again asking for receipt / leaning toward refund; re-attached proof and restated preference for retroactive granting. It's going in circles with the support without a solution. 

Update (Day 7): Support keeps asking for the receipt, even though I have uploaded it several times. I have resubmitted the EA invoice as requested (the invoice is in German). Perhaps the language is a problem here?  
Could a CM/advisor confirm whether you can see the attachment and escalate the issue if necessary?
If a different format or translation would be helpful, I am happy to provide it. The preferred outcome remains retroactive approval of the package.