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Nomad_Jace's avatar
Nomad_Jace
Seasoned Newcomer
6 days ago
Solved

Cannot Claim Episode Pass Rewards

I purchased the episode pass but I am unable to claim the rewards along the top of the episode track.  They are lit up as if I have earned them, but clicking them gives only a description of the item.

The episode pass shows 'Activated' in top right of screen, but the lock at the beginning of the pass track shows locked.

The pass is no longer available for purchase in the store, or webstore.  The behavior is the same in Android and PC client.  Both devices have been restarted.  Both are updated to latest client.  Cache has been cleared.

 

android
pc

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  • Nomad_Jace's avatar
    Nomad_Jace
    Seasoned Newcomer
    5 days ago

    I'd like to add that I've had a chat open and going back and forth with EA support on this for hours now.

    I've been told:

    1 - Your pass was delivered.

    2 - Clear cache.

    3 - Update Game

    4 - You can't collect the prizes on the pass until you've finished them all.

    I've already explained I didn't get credit for doing my Galactic Challenge with the Pass active for the first GC of the season as a result of this bug.  Unfortunately, the folks on the EA chat don't seem to understand how the pass works/is supposed to work with some of the things they've been telling me.

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