I am having the same issue. It started as soon as GAC offense went live.As an update, it has been 8 hours. I am still unable to login. EA help was.. you guess it. No help. I am assuming there is an issue with my google account syncing with swgoh. Please help!New update. It's been 16 hours. Still no progress from EA. I am still unable to login to the game. This is a 4-yo account with several thousand dollars spent. How much more do I have to spend to get good support? This is pretty ridiculous.

Have you had any contact via email with EA help? I have had 3 total since I contacted them. The latest one I replied to, then got a “mail undeliverable” kick back saying the customer email was not being monitored. if I could get in the game, I could get my ally code but I can’t even do that. Been playing since 2015.

I have contacted EA multiple times via chat and phone. I have not received any real help.As far as your ally code, do you have a swgoh.gg account page? That is the best way to get your ally code if you can't remember it and can't login.

@Einnod1981 I'm waiting for 20 hours, once I'll get a resolution, I'll let you know. They told me I have to wait even for a server refresh....will keep you informed

Hi all and sorry to hear that. Can you all please provide us with your ally codes, so that we can investigate this further? Thank you!

looben

5 years ago

Can't play the game...again

Can't login:

technical issues

38 Replies

Einnod1981
5 years ago
I am having the same issue. It started as soon as GAC offense went live.

As an update, it has been 8 hours. I am still unable to login. EA help was.. you guess it. No help. I am assuming there is an issue with my google account syncing with swgoh. Please help!

New update. It's been 16 hours. Still no progress from EA. I am still unable to login to the game. This is a 4-yo account with several thousand dollars spent. How much more do I have to spend to get good support? This is pretty ridiculous.
CrumblingWorld
New Vanguard
5 years ago
Have you had any contact via email with EA help? I have had 3 total since I contacted them. The latest one I replied to, then got a “mail undeliverable” kick back saying the customer email was not being monitored.
if I could get in the game, I could get my ally code but I can’t even do that. Been playing since 2015.
Einnod1981
5 years ago
I have contacted EA multiple times via chat and phone. I have not received any real help.
As far as your ally code, do you have a swgoh.gg account page? That is the best way to get your ally code if you can't remember it and can't login.
looben
5 years ago
3 or 4 open cases, all said reinstall, clear cache, reboot....no luck at all
looben
5 years ago
yes at least I got this info the problem is when signing in with my google play account. Then I get this error 9.57. As a guest the game works fine. Support said to wait even for a server refresh but they couldn't tell me how many hours I have to wait. It's more than 20 hours and still waiting
looben
5 years ago
@Einnod1981 I'm waiting for 20 hours, once I'll get a resolution, I'll let you know. They told me I have to wait even for a server refresh....will keep you informed
EA_HighCommand
EA QV Team
5 years ago
Hi all and sorry to hear that.

Can you all please provide us with your ally codes, so that we can investigate this further? Thank you!
Einnod1981
5 years ago
815-334-787
CrumblingWorld
New Vanguard
5 years ago
@EA_HighCommand I cannot get into the game, therefore I can’t get my ally code. I’m in a guild by myself. I would’ve thought having the game linked to your Google Play account would be sufficient but I guess not,
Einnod1981
5 years ago
After 24 hours, I am finally able to log back in. My guess now is that this was related to GAC, possibly my round 1 opponent. Somehow my opponent had 0 teams set on defense (to include no autofill) and he scored 0 points. This isn't supposed to be possible.
At this point I'm working, so I'm quite a bit happier - however, it would be nice to know the root cause of this problem for sure so that this doesn't happen to me (or anyone else!) in the future.