@11324id @GorGornik @shaihulud2k @Neutralyzer Please contact EA Help and request a refund for the conquest pass upgrade pack. You will need to re-purchase the correct pass again.
EA QV Team@11324id @GorGornik @shaihulud2k @Neutralyzer Please contact EA Help and request a refund for the conquest pass upgrade pack. You will need to re-purchase the correct pass again.
Would do, but I tried getting support through EA Help, but they basically refused to help me as the in-game link to help is broken
This is what the game tries to direct my browser to (URL shortened to remove secret encded in the URL)
But this gets automatically redirected to:
https://help.ea.com/de/help-top-issues/?product=star-wars-galaxy-heroes
Which will not allow me to log a ticket with the proper reference to my in-game player details. So, supporters tell me I need to go through that link and I tell them I can't as whatever I try, I will always get routed to the vanilla page. I tell them the link does not work but they keep ignoring me and tell me how to log a ticket which I tell them does not work as the way they suggest.
Any advice / help would be highly appreciated how to get the refund to buy the Conquest+ Pass again or just get me the missing rewards added, as I can evidence my purchase etc.etc.
EA QV TeamI tried twice
Once through #183270066 and through #183320324. Comms were in German though
Hey!
Thank you for your help!
I've reached out to EA support (case -183823758), but they were unable to help, due to the "pack" being already claimed (it's kinda even funnier, if we remember it is claimed automatically)
EA QV TeamI also bought the Conquest Pass+ on the PC client a week or so ago and I just noticed I was missing the premium track. My order number is 1005146171511 and my ally code is 723-412-246
I reached out to support this morning and they said they were unable to help me due to technical difficulties, I never actually got a case number or anything.
@EA_Gunner im also having this issue and contacted support
my case id is #183274848
ally code: 558-754-586
order#: 1006547913574
Community ManagerCommunity Manager
