Sorry, but this is not a bug, and I don't think you should have been compensated for it. Perhaps if tech support could have seen your videos they could have explained the following to you in seconds:
Reviewing your videos there is no credit problem. Instead, you lack training droids. The game is letting you spend a small amount of credits as you use up the last of your training droids.
Get more training droids and the issue will disappear.
I thought I mentioned this earlier, but just to throw it out there in case anyone asks -
Any time I use a SIM ticket on a campaign node (Light, Dark or Cantina), whatever credits I earn from that are instantly able to be used towards training.
Example: I have 2.1 million credits, I go to train and it only let's me use 10,000 credits. I then Sim a campaign node, and suddenly I'm able to use 11,000 credits. No training droids earned. It simply allows me to only use those credits I just earned.
If I use all 10,000 credits, it shows up as having 0 when I go to train. I even tried wasting credits on upgrading mods to possible take me beneath the invisible threshold the game is detecting when I try to train & hoping it resets. That doesn't work either.
The 720 crystal pack are enhancement droids for ships not characters ... The most expensive training droid pack is 300-400 crystals.
In all your videos you are using up all your training droids, and it costs the relevant amount of credits. This is definitely the issue.
When you are simming missions you are earning a small number of training droids as well as credits. This is why you are able to spend credits training characters.
You see this in your third video in the first minute. You can spend 36k and all your droids upgrading your pilot. You sim a mission, receive some credits and some Mk 3 training droids. You can now spend 46k training the pilot, not because of credit gain, but because you have more droids.
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