Did not recieve R2-D2 Lightspeed Bundle

I purchsed the R2D2 LSB and the game crashed before I got the characters. The purchase went through and I was charged but did not receive anywhere close to what I was promised. I want what I had spent my money on not 2800 crystals which I could care less about. Either give me what I should have received or refund me please. Ally code : 592-119-981