Forum Discussion

Seasoned Newcomer

2 years ago

Didn’t get the Chewie Lsb characters bug

Hello, I bought the chewbacca Lsb however it said there was an error and when I tried to go to the shop, the lsb was gone and I didn’t get the characters . Can someone help? Here is my ally code ...

EA QV Team

2 years ago

You were not charged and purchase failed the checkout. Please reboot the game and check if the bundle is visible again.

FRAUSA

Seasoned Newcomer

2 years ago

I have restarted my game and yet i do not see the bundle anywhere.

EA_Gunner
EA QV Team
2 years ago
Were you charged? If yes, I recommend to contact EA Help
- FRAUSA
  Seasoned Newcomer
  2 years ago
  I don't think so because i normally get an email saying that i paid. And i didn't recieve anything.
- FRAUSA
  Seasoned Newcomer
  2 years ago
  Oh Nvm i did just get charged. I recieved the mail.
- FRAUSA
  Seasoned Newcomer
  2 years ago
  How can i contact EA help then ?
  - EA_Gunner
    EA QV Team
    2 years ago
    https://help.ea.com/en/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/