Forum Discussion
17 Replies
- EA_Aljo3 years ago
Community Manager
Hi there, @FEAR8958
Do you happen to be using a VPN? Also, try going to profile.ea.com and make sure your country is correctly set. Thanks!
- FEAR89583 years agoRising Hotshot
Not using a VPN and my EA profile says United States
- EA_Aljo3 years ago
Community Manager
Thanks for getting back to me. Try using a Chrome browser and put it in incognito mode. Let's see if that helps.
- FEAR89583 years agoRising Hotshot
No change using chrome and incognito mode, still showing CAD denominations
- EA_Aljo3 years ago
Community Manager
Thanks for checking. It would be good to contact an advisor to see if there's an issue with your account. To get in touch with one, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
- FEAR19853 years agoNew Traveler
I've already tried that unfortunately, they said there is nothing they can do and to just follow my post here
Since the crystal promotion runs out in a few days i purchased some, but had to pay an extra $3 for tax on coffers
Seems everyone says there is nothing they can do
- FEAR19853 years agoNew Traveler
Even created a New EA account under the same email as my game
Shows my purchase history and country as US
- FEAR19853 years agoNew Traveler@EA_Aljo they have sent me back here
- FEAR19853 years agoNew Traveler
It's charging me canadian tax after converting
Should be $53.69 instead It's 56 something after it's converted
- EA_Aljo3 years ago
Community Manager
Have you checked your Google Play/Apple account to see if it's wrongly in Canadian currency? I can't think of anywhere else this would be coming from other than what I've mentioned already.
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