Eternal Sith Emperor level III bug

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 11 pro
OS Version iOS 14.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 228541629
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug In the event of the Eternal Sith Emperor, level III, there is an animation where Vader throws Palpatine to the emptiness, done this Vader lies down and at that moment the animation no longer advances. Basically the game stopped reacting, when I exited the game and re-entered I was deducted the money from the dark side and I did not get the corresponding fragments.
Steps: How can we find the bug ourselves? I do not know if the error is repeated, it is the first time I played level III.
Connection Type Wifi
Please select your region North America
Country México

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In the event of the Eternal Sith Emperor, level III, there is an animation where Vader throws Palpatine to the emptiness, done this Vader lies down and at that moment the animation no longer advances. Basically the game stopped reacting, when I exited the game and re-entered I was deducted the money from the dark side and I did not get the corresponding fragments.