Game crashed on Tier 1 Barriss Event - No rewards given.

EA Support just replied stating:

"I understand you’re reaching out regarding a missing reward. Please don’t worry I’ve checked your account and confirmed that you have already received the Tier 1 reward on January 14, 2026, at 4:19:31 AM GMT+05:30.

Here’s a summary of the items credited:

125,400 Era Upgrade Currency, 2,750 Mk III Esk Ability Module, 2,750 Mk IV Dorn Ability Module, 2,825 Mk I Grek Ability Module, 2,750 Mk II Forn Ability Module, 5 Inquisitor Barriss, 150 Mk II Improved Performance Core, 160 Mk I Basic Performance Core, 150 Mk IV Enhanced Performance Core, 150 Mk III Advanced Performance Core."

However, I did not receive these items, as my Barriss doesn't have the era material needed to level up. I have done all of the Coliseum Marquees, and definitely am not overlooking these rewards.  

EA support doesn't seem to be helping yet. The next reply they sent was simply a link for generic troubleshooting issues. I play on both Android and PC and don't experience "loading/freezing" issues. As a spender on the game, and a player off-and-on since launch; I am asking, for the first time, for assistance - so that I can proceed with unlocking Maul and progressing in the game.

They just replied "I understand you're experiencing issues launching the game." Now I think they are just messing with me.

Been playing off and on since launch (and spending), and this is the first time I ever had to submit a ticket. 

Very disappointed with EA support here; they keep replying with generic solutions. The next is "I understand you're experiencing issues in the game being disconnected."

All it would take is to have their support login to my account and see that I have 0/30 shards for Barriss. After T1, I should have 5/30. Additionally, I was only able to upgrade her to Era Level 20 with my existing resources (which I did before starting T1). After T1, I should have been able to get her to at least Era Level 40.

I know these issues take time to resolve, but feel that my only hope now is this forum. MTFBWM, lol.

I just decided to proceed with progression and was able to get Maul. However, I am still hoping that someone can take a closer look at this matter and help out in the next few days. This is the first serious matter I have ever experienced in the game, so I'm not going to lose my cool; but it is frustrating. I assume that EA support sees that items were credited; but is probably not able to log into my actual account to confirm. Anyways, happy "Maul Day" and thanks in advance for any assistance that you may be able to provide.