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Anonymous's avatar
Anonymous
10 years ago
Solved

google play gift card use on iphone/ipad?

Friend bought me a $10 Google Play gift card for Star Wars Galaxy of Heroes... I have an iPhone/iPad I play on... We didnt know it isnt compatable... After calling Google Play, they informed me to contact EA Help since they would assist in transferring the balance to an iTunes giftcard for use with Apple products... Customer Support phone numbers are disconnected after doing some searching... Also the Live Chat function isnt working. Either that of EA reps are terrible with management with questions. Any suggestions?

bug
  • EA_David's avatar
    EA_David
    10 years ago

    Thanks for the extra information. 

    Can I ask where did you get that number? Is the flag icon in the top left of the ea help page set to the US? Nowadays there's a scheduled callback system for US contacts, rather than a direct call number. 

3 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 years ago

    @Synthrax30 That's completely false, Google Play and Apple balances are separate and can't be transferred. 

    As for contacting support, if you need to create a Live chat and it's not working, please try a different browser. 

    You also mention a number being disconnected, what number was that, we want to make sure there is no misleading information on the site. 

    I can see you have a ticket in now, but as mentioned, this isn't something we can assist with. If you have an unused/unusable gift card trading/swapping it us usually the way to go. 

  • Anonymous's avatar
    Anonymous
    10 years ago
    I appreciate the response. Though the Live chat says, "Connecting you to a representive est. wait time under 5 minutes". 30min+ later, still no connection. Google Chrome/Firefox/Safari same result.

    The phone number for EA that I used is (866) 543-5435.

    Last but not least, that's terrible hearing that the Google Play rep misled me on the phone telling me that iTunes gift cards and Google Play gift cards were able to be transferred to one another... The individual, (Jay) had me accredit my gmail account with the gift card. So now I have $10 of Google Play credit that won't be used since I operate with Apple products.

    I appreciate the outreach and I note that $10 isn't much to really be upset about... Though its kind of a ridiculous situation. I will call Google Play back and see if they are able to offer any assistance.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 years ago

    Thanks for the extra information. 

    Can I ask where did you get that number? Is the flag icon in the top left of the ea help page set to the US? Nowadays there's a scheduled callback system for US contacts, rather than a direct call number. 

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