Forum Discussion

4 years ago

google points stopped working - you already got this item

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Android S20
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 133-621-418
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Since last update, redeeming new pack no longer work from googe play. A pack never redeemed work once and i correctly get the rewards in game. Howerver after this i can no longer get additional packs from googe play. I get the following error: "You already got the item. You'll need to open Star Warstm: Galaxty of Heroes before you can get it again." I managed to reproduice this issue with all 3 packs available (i tried to see if the issue was a one time thing). My version of the game is using french language, i don't think this is relevant but just in case. I also tried with bluestacks & got the same issue. Clearing cache on both swgoh & play store didnt fix the issue. Restarting device neither. Reinstalling the applicaition neither.
Steps: How can we find the bug ourselves? Order a pack once, start the game, get the reward Order the pack once again.
Connection Type Mobile
Please select your region Europe
Country France

‌

Since last update, redeeming new pack no longer work from googe play.

A pack never redeemed work once and i correctly get the rewards in game. Howerver after this i can no longer get additional packs from googe play.

I get the following error: "You already got the item. You'll need to open Star Warstm: Galaxty of Heroes before you can get it again."

I managed to reproduice this issue with all 3 packs available (i tried to see if the issue was a one time thing).

My version of the game is using french language, i don't think this is relevant but just in case.

I also tried with bluestacks & got the same issue.

Clearing cache on both swgoh & play store didnt fix the issue. Restarting device neither. Reinstalling the applicaition neither.

bug

29 Replies

EA_UltraSlide
EA Staff
4 years ago
Hi @gnugnu and sorry to hear that,

Unfortunately, there can be a delay with these packs occasionally and there's nothing we can do on our end to speed this up. In the past, players have had success with reinstalling the game to get the packs to arrive.

We can see that you received a Large Galactic Advancement Kit in-game on 18/11/2021 at 8:39:31pm UTC. Have you redeemed one since then?

What time did you last redeem the other packs at?
pairo20
4 years ago
I redeemed a pack a few days ago, after the last update, and keep getting this error now. I did get the mail in game saying I got the pack, but when I went back to redeem a second one, it doesn't seem to recognize that I'd already redeemed the first in game.
Allycode: 227-688-667
Phone: Samsung Galaxy Note20 Ultra 5g
seanpat2006
4 years ago
I am having the same issue. its been over 24 hours (i think) since it successfully redeemed)
Ally Code: 146-341-356
Thanks
EA_UltraSlide
EA Staff
4 years ago
Hi guys and thanks for the information.

We have now brought this to the attention of the team for further investigation.
LightSideRules1
New Scout
4 years ago
I am having the same issue ally code 646-435-634. I got one Large Galactic Enhancement and now I can't get any more
KarlHungous83
4 years ago
Having the same issues, tried clearing cache, reinstalling bluestacks, reinstalling google play and SWGOH. nothing works.
PhantomPylot
4 years ago
Currently dealing with the same issue myself, been trying to do this for a week. I tried contacting Google to see if the issue was on they're end. I tried everything they suggested to do and they were saying to contact support here so this is clearly a app issue with the recent update.
gnugnu
4 years ago
Hello,
@EA_UltraSlide , Any update on this issue, it seems we are quite a lot to suffer from it ?
Thank your for your help.
sinfulkim2
4 years ago
Still cant use play points been a week now
MicBlack
4 years ago
The same issue, since Nov 17, I have not been able to purchase a new pack. Once you purchase a pack you get the same response. This may have to do with the guest account hacking issue that's going on. Very fustrating.