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MKIceman's avatar
MKIceman
Rising Adventurer
7 years ago
Solved

Graphics bug opening bronzium packs

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Note 8
OS Version 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 918-822-566
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug When I keep clicking to open bronzium packs repeatedly and quickly, at some point the graphics bug out, with a character left on the screen, other pack display in the middle, etc, even after returning to the home screen. Closing and reopening the app fixes it.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Note 8
OS Version 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 918-822-566
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug When I keep clicking to open bronzium packs repeatedly and quickly, at some point the graphics bug out, with a character left on the screen, other pack display in the middle, etc, even after returning to the home screen. Closing and reopening the app fixes it.
Steps: How can we find the bug ourselves? See above
Connection Type Wifi
Please select your region North America
Country

  • Hi @MKIceman and thank you for the report.

    Looks like a caching issue or running low on memory on your device. We've checked your account and you've opened quite a few of those in a short period of time, which would explain the graphics issue. Glad you got it sorted yourself.

2 Replies

  • Hi @MKIceman and thank you for the report.

    Looks like a caching issue or running low on memory on your device. We've checked your account and you've opened quite a few of those in a short period of time, which would explain the graphics issue. Glad you got it sorted yourself.

  • MKIceman's avatar
    MKIceman
    Rising Adventurer
    7 years ago

    Hi there, thanks for the reply. If that's the case, then I would expect a better solution would be a feature that enables us to open multiple (slider) packs at once. Do you agree? 

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